PowerBi
Pratiksha Hande
Team Leader
Ahmedabad
Summary
Dynamic Team Leader with a proven track record at TTEC, excelling in people management and quality improvement. Spearheaded initiatives that enhanced operational efficiency, resulting in multiple "Top Performer" awards. Adept at fostering teamwork and collaboration, while driving performance metrics to exceed client expectations and elevate team capabilities.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Team Leader
Advantmed LLP
04.2026 - Current
- Led team in achieving project goals through effective communication and collaboration.
- Coordinated daily operations, ensuring tasks aligned with organizational objectives.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Implemented process improvements that increased operational efficiency within the team.
Team Leader
Technomine
06.2024 - 04.2026
- Led and managed the travel department team, ensuring smooth operations and consistent high performance.
- Trained and mentored new hires, facilitating their integration into the team and enhancing their skill sets.
- Acted as the primary point of contact for client communications, ensuring timely and effective.
- Monitored team performance, implemented performance improvement plans, and conducted regular evaluations to meet key performance indicators (KPIs).
- Researched, designed, and developed comprehensive training programs to improve team capabilities and overall department efficiency.
Team Leader - Service Delivery
TTEC
07.2018 - 01.2024
- Managed and led a large team of live chat agents, ensuring high-quality customer interactions and efficient problem resolution.
- Monitored and analyzed live chat conversations, providing real-time guidance and constructive feedback to improve agent performance and customer satisfaction.
- Focused on key performance metrics, generating comprehensive daily, weekly, and monthly reports to drive continuous improvement in team efficiency.
- Collaborated closely with team members to achieve performance targets and maintain high service standards, resulting in multiple "Top Performer" awards as both an agent and Team Lead.
- Played a pivotal role in enhancing operational efficiency through data-driven decisions and team coaching
Education
B.E - ENTC
DMIETR
Wardha 04.2001 -
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
People management
Quality improvement
Software
Advanced excel
Timeline
Team Leader
Advantmed LLP
04.2026 - Current
Team Leader
Technomine
06.2024 - 04.2026
Team Leader - Service Delivery
TTEC
07.2018 - 01.2024
B.E - ENTC
DMIETR
04.2001 -