Sushant Jadhav

Managed dual service verticals comprising IT Service Management (ITSM) and Software Asset Management (SAM), ensuring operational excellence, governance, compliance, and stakeholder satisfaction.

Led ITSM operations and service transitions across Incident, Major Incident, Change, Problem, Configuration, Service Request, and Service Catalogue Management, driving SLA adherence and continual service improvement.

Oversaw end-to-end software asset lifecycle management, including licence provisioning, compliance monitoring, renewals, audit support, vendor management, and software optimisation.

Identified software licence reclamation, utilisation optimisation, and renewal rationalisation opportunities, contributing to cost savings, budget optimisation, and improved software investment ROI.

Collaborated with procurement, finance, vendors, and business stakeholders to optimise contract negotiations, control software spend, maintain audit readiness, and improve service delivery.

Delivered KPI reporting, process governance, risk management, and operational improvements aligned with ITIL best practices.

Managed SACM processes, CMDB governance, and Configuration Item (CI) lifecycle management.

Ensured CMDB accuracy through audits, reconciliation, and service mapping.

Supported Incident, Change, Problem, and Asset Management processes using ServiceNow and Remedy.

Developed CMDB reports and dashboards, driving compliance, and process improvements

Assisted in managing major incidents (P1/P2) using ServiceNow to support timely resolutions and SLA compliance.

Coordinated with cross-functional teams and vendors during outages to aid in rapid service restoration.

Supported impact analysis, incident prioritisation, and problem management to enhance service improvement initiatives.

IT Operations professional with expertise in ITSM, HAM, and SAM. Skilled in Incident, Problem, and Change Management, IT asset lifecycle management, software licensing compliance, CMDB governance, and ServiceNow administration.

Experienced in vendor management, audit support, stakeholder engagement, and ITIL-based service delivery, driving operational efficiency, compliance, and service excellence.

Facilitated IT asset management (ITAM) lifecycle inventory governance and CMDB compliance for large-scale enterprise environments.

Assisted in asset-related incident, problem, and change management activities following ITIL best practices.

Supported a team of engineers and collaborated with vendors and stakeholders to maintain operational standards.

Cross-functional IT Operations professional with experience in IT Asset Management (ITAM), Incident & Change Management, and EUC Support. Skilled in asset lifecycle management, software installations, procurement, vendor coordination, CMDB governance, and ITIL-based service delivery. Proven ability to collaborate with IT, Procurement, Finance, and business teams to ensure operational efficiency and end-user satisfaction.