Sushant Kanojia
Mira Road East
Summary
A position with a result-oriented company that requires ambitious career conscious person where acquired education will be utilized towards continues growth and advancement of the company.
Overview
21
21
years of professional experience
Work History
Customer Service Specialist
JP Morgan Chase
04.2023 - Current
- Taking Call inbound and Outbound Call
- Maintaining Efficiency Report
- Maintain Leave Tracker
- During the Tenure was working with Different Department`s as Loaner`s
- Fraud for 3 Month
- Cms for 3 Month
Store Manager
Mitul Enterprises Pvt Ltd (M.E.P.L)
04.2014 - 03.2023
- Achieving Target.
- Maintaining report.
- Conducting Training and Giving Feedback.
- Conducting Interviews.
- Handling Store Inventory.
Family Business
Pankaj Novelty Stationary Shop
12.2009 - 03.2014
Executive customer service
ING LIFE INSURANCE
10.2007 - 11.2009
- Achieving target of Ecs, Renewals and lapsation of the polices.
- Renewal persistency and logging of the proposal form.
- Maintaining Report.
- Visit the HNI Client for good customer repo.
- Handling the Mumbai region branches as per renewal and persistency and walk in client in the branch.
- Logging of proposal form of new business.
- Coordinating with back-office for customers end to end solution.
- Taking care of collection.
Executive customer service
ICICI PRUDENTIAL
03.2007 - 09.2007
- Attending customer on the floor as Unit Mangers
- Issuance of the policy.
- Advisor recruitment
- Handling the quires related to advisor.
Executive customer service
Hutchison Essar Limited
01.2005 - 03.2007
- Attending customer at store.
- Handing store transaction from end to end.
- Selling of postpaid & prepaid card.
- Coordinating with Back-end team.
- Have won 2nd runner for the product knowledge (September 2005)
Education
Bachelor Of Arts -
Mumbai University
Mumbai, Maharashtra01.2004
Post Graduate Diploma - Event Management
NIEM
Mumbai01.2004
Skills
- Call handling
- Customer relationship management
- Fraud detection
- Efficiency reporting
- Inventory management
- Team leadership
Personal Information
- Date of Birth: 03/05/83
- Marital Status: Married
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Additional Qualifications
Post Graduate Diploma In Event Management, NIEM, Mumbai, 2003-04
Timeline
Customer Service Specialist
JP Morgan Chase
04.2023 - Current
Store Manager
Mitul Enterprises Pvt Ltd (M.E.P.L)
04.2014 - 03.2023
Family Business
Pankaj Novelty Stationary Shop
12.2009 - 03.2014
Executive customer service
ING LIFE INSURANCE
10.2007 - 11.2009
Executive customer service
ICICI PRUDENTIAL
03.2007 - 09.2007
Executive customer service
Hutchison Essar Limited
01.2005 - 03.2007
Bachelor Of Arts -
Mumbai University
Post Graduate Diploma - Event Management
NIEM