Sushant Kotkar

• Receive, investigate and register / Post Incoming Invoices with or without a purchase order PO/Non – PO/ Freight End to End Knowledge of OTC.
• Meeting call target with all the quality parameters.
• Follow-up for payments on calls and emails.
• Negotiations with clients to ensure that payments are collected as per the due dates.
• Raise dispute on required accounts
• Investigate historical data for Debts and Bills
• Take actions to encourage timely payments.
• Process Payments and refunds
• Resolve billing issues
• Resolve customer credit issues
• Contact clients and discuss their overdue payments
• Update account status records
• Prepare and present reports on collections activities and progress.

• Contact clients with past due accounts to formulate payment plans and discuss restructuring options.

• Utilized skip tracing tools to locate clients.

• Initiated negotiations for debt recovery through email, telephone and mail contact.

• Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.

• Advised customers of necessary actions and strategies for debt repayment.

• Assisted debtors in setting up payment plans to recover overdue balances.

• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.

• Verified and reviewed customer account information.

• Achieved performance goals on consistent basis.

• Used probing techniques to determine debtors' reasons for delinquency.

• Processed payments and applied to customer balances.

• Call and email customer for payments.
• Developed strong relationships with customers to foster timely payments and account resolution.
• Generated and distributed monthly customer statements.
• Monitored accounts for compliance with established payment plans and flagged those in violation.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and contracts on accounts.
• Documented customer payment interactions and account statuses in CRM for future reference.
• Negotiated to collect balance in full.
• Researched billing errors and discrepancies to initiate corrective action.
• Maintained compliance with fair debt practices and regulatory guidelines.
• Prepared and submitted legal documents to initiate court proceedings.
• Worked with customer to create debt repayment plan based on current financial condition.