Sushant Kumar

• Identify and understand customer needs by asking targeted, insightful questions to ensure the implementation of optimal solutions.
• Facilitate and lead meetings, workshops, and interviews with stakeholders—including clients, end users, and technical teams—to gather actionable insights.
• Collect, analyze, and interpret data to support informed business decisions, validate outcomes, and translate findings into user stories, Business Requirement Documents (BRDs), High-Level Designs (HLDs), or data models.
• Develop comprehensive test cases to ensure thorough validation of business requirements.

• Contributed to the analysis and understanding of implementation requirements for a logistics web application.
• Assessed user needs, performed impact analysis, and translated requirements into well-defined user stories.
• Created technical documentation, facilitated story mapping sessions, and led sprint planning and review meetings.
• Effectively managed and prioritized the product backlog to align with business goals and delivery timelines.
• Designed process flows and system architecture diagrams using Lucidchart to support development and stakeholder understanding.
• Captured and documented business and functional requirements using Confluence for clear communication and traceability.
• Collaborated closely with developers to estimate effort, assess feasibility, and communicate trade-offs and risks to product managers.
• Ensured timely, high-quality deliverables by coordinating product demonstrations and swiftly resolving customer concerns.

• Led the integration of the client’s CRM system with our platform to optimize and enhance lead generation and nurturing processes.
• Analyzed user requirements, conducted impact assessments, and created detailed system requirement documents.
• Proactively managed and re-prioritized the product backlog to ensure budget adherence and alignment with evolving business needs.
• Defined user story acceptance criteria, collaborated with stakeholders to secure approvals, and refined stories for development readiness.
• Oversaw the accuracy and completeness of System Use Cases and Business Requirement Documents (BRDs), while facilitating sprint planning and review sessions.
• Took ownership of two-week sprint planning and scheduling, ensuring the product vision was clearly communicated across teams.
• Worked closely with product owners, system engineers, program managers, developers, testers, and customers to define and deliver key features.
• Designed and implemented executive dashboards for senior leadership and conducted onboarding training for new team members.
• Developed and recommended strategic initiatives to expand lead pipelines and improve conversion rates.
• Ensured clear and consistent communication, maintained thorough documentation, secured stakeholder sign-offs, and coordinated timely invoice generation.

• Coordinated with vendors to manage and support third-party applications.
• Logged and tracked issues with vendors, conducting root cause analysis using server and application logs.
• Troubleshot real-time issues across global teams using remote collaboration tools such as WebEx and Microsoft Lync.
• Created user manuals and documentation to support end users and streamline onboarding.

• Acted as the primary liaison between project management and IT teams, overseeing the entire project lifecycle—from solution design and planning to implementation and delivery.
• Collected requirements from diverse stakeholders and developed comprehensive technical documentation, including sequence diagrams, functional specifications, and user stories.
• Contributed to quality assurance by designing test scenarios, writing and executing test cases, and facilitating User Acceptance Testing (UAT).
• Managed deployment activities, submitted change requests, and coordinated across Development, Network, Business teams, and external vendors to ensure seamless execution.
• Successfully led product rollouts across 22 regions, overseeing data extraction and customization to meet client-specific requirements.

Role: Customer Success

• Designed and executed marketing and promotional campaigns, delivering daily and weekly status updates to the project manager.
• Interpreted project requirements, initiated change requests, and coordinated efforts across Development, Business, and Network teams.
• Acted as a central point of coordination between internal and external teams to ensure timely and successful integration delivery.
• Drafted initial project proposals and secured necessary approvals from key stakeholders.