Sanjib Kumar Das
Bhubaneswar
Summary
Highly motivated and results oriented retail professional with over 8 year experience in managing store operations, leading teams and driving sales growth, ability to enhance customer experience optimize inventory management and meet sales targets. And customer focused approach to contribute to the store's success and profitability. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 10 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of Apparels department.
Overview
11
11
years of professional experience
Work History
Department Manager
Reliance Centro
11.2022 - Current
- Initially joined as a Department Manager in the kids section and currently managing the men's casual and formal department
- Managed a 7500 square foot store with over 30,000 stocks and a team of 40 staff members
- Developed and implemented strategies to increase productivity and operational performance
- Maintaining regular communication with the team, monitored and ensured achievement of KPIs to drive store success
- Implemented successfully standard operating procedure lead by the company and regular follow-up for the smooth functioning of the store.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Store manager (Exclusive Store)
BIBA fashion Ltd
06.2021 - 11.2022
- Managed a 2800 square foot store with over 3000 stock items and a team of 6 staff members
- Conducted daily morning briefings discussing targets and creating plans to achieve store goals
- Monitored sales and key performance indicators (KPIs) to drive store performance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager (All That Jazz)
Bestseller
07.2019 - 04.2021
- Managing operations for Bestseller's popular brand (JJ, selected, Only, Veromoda, Only and sons) with a team of 9 staff members
- Set and monitored individual sales targets providing regular follow-ups and support to help staff achieve goals.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager (Exclusive store)
Nautica & Gant
06.2018 - 06.2019
- Managed a 1,300 square foot store with over 4500 stock and a team of 3 staff members, overseeing all store operations from opening to closing
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Enhanced store aesthetics by exciting visual merchandising activities to attract and engage customers.
Fashion Consultant
CALVIN KlEIN (All That Jaaz Bhubaneswar)
02.2014 - 05.2018
- Managed a 500 square foot SIS counter overseeing inventory control, maintaining global stock counts, ensuring high standards of visual merchandising, and accurately handling DSR register and sales reporting.
- Curated personalized shopping experiences for high-net-worth clients, ensuring privacy and exclusivity.
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
Education
MBA -
Astha School Of Management
BSC -
Jadunath College, Balasore, Odisha
12th -
Gopalpur College, Balasore
10th -
Odisha police High School, Cuttack
Skills
- Leadership and Team management
- Customer service
- Sales Management
- Managing inventory levels to avoid shortages and overstocking
- Merchandising
- Overseeing daily store operations
- Adaptability and Problem solving
- Strategies and goals
- Customer Service
- Problem-Solving
- Personnel training and development
Languages
Odia
English
Hindi
Disclaimer
I hereby declare that the above furnished information is true and correct to the best of my knowledge and belief.
Timeline
Department Manager
Reliance Centro
11.2022 - Current
Store manager (Exclusive Store)
BIBA fashion Ltd
06.2021 - 11.2022
Store Manager (All That Jazz)
Bestseller
07.2019 - 04.2021
Store Manager (Exclusive store)
Nautica & Gant
06.2018 - 06.2019
Fashion Consultant
CALVIN KlEIN (All That Jaaz Bhubaneswar)
02.2014 - 05.2018
BSC -
Jadunath College, Balasore, Odisha
12th -
Gopalpur College, Balasore
10th -
Odisha police High School, Cuttack
MBA -
Astha School Of Management
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