Sushant Rao
Automotive Professional
Dubai,UAE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Sr Service Advisor
Stop And Go Auto
Dubai, UAE
05.2022 - Current
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Service Manager
Navnit Motors Private Limited ( Jaguar Land Rover)
Mumbai , India
09.2018 - 04.2022
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Encouraged departmental employees to present positive, exemplary image to customers.
Service Advisor
Q Auto ( Audi Qatar )
Doha, Qatar
11.2015 - 05.2018
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Certified Service Advisor
Al Naboodah Automobiles (Porsche Centre Dubai )
Dubai, UAE
05.2012 - 04.2015
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Effective liaison between customers and internal departments.
- Successfully completed Certified Porsche Service Advisor training.
Front Office Manager
Infinity Automobiles ( Aston Martin Mumbai)
Mumbai, India
04.2011 - 05.2012
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully Completed warranty Audit training at Aston Martin Kuwait
Service Advisor
Shreyans Automobiles (Porsche Centre Mumbai)
Mumbai , India
01.2010 - 04.2011
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Successfully completed Porsche Service Advisor training level 1 and level 2 at Porsche training center in Dubai for MENA
Service Advisor Bodyshop
Toyota Lakozy Auto Pvt Ltd
Mumbai , India
08.2007 - 01.2010
- Carried out day-to-day duties accurately and efficiently.
- Assisting customer with insurance claim formalities.
- Effectively communicating between the insurance company and the workshop for smooth workflow.
Technician/Service Advisor
Ichibaan Automobiles (Honda)
Mumbai , India
11.2002 - 08.2007
- Set up and performed test activities.
- Maintained quality assurance and customer satisfaction objectives.
- Tracked and recorded parts and labor costs related to each service call.
- Completed job reports and logs immediately following service calls.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Completed Honda level one training in Noida, India
Education
Secondary School Certificate - Primary School
Hindi High School
Mumbai, India 06.1994 - 03.1995
Diploma In Automobile Engineering - Automotive Engineering
Institute For Management And Technical Studies
Mumbai 06.2001 - 03.2002
Automobile Technician Exam - Automobile Technician Exam
Indian Technical Education Society
Mumbai, India 06.2000 - 03.2001
Skills
Excellent customer service
undefinedDriving License
Have valid UAE driving License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Sr Service Advisor
Stop And Go Auto
05.2022 - Current
Service Manager
Navnit Motors Private Limited ( Jaguar Land Rover)
09.2018 - 04.2022
Service Advisor
Q Auto ( Audi Qatar )
11.2015 - 05.2018
Certified Service Advisor
Al Naboodah Automobiles (Porsche Centre Dubai )
05.2012 - 04.2015
Front Office Manager
Infinity Automobiles ( Aston Martin Mumbai)
04.2011 - 05.2012
Service Advisor
Shreyans Automobiles (Porsche Centre Mumbai)
01.2010 - 04.2011
Service Advisor Bodyshop
Toyota Lakozy Auto Pvt Ltd
08.2007 - 01.2010
Technician/Service Advisor
Ichibaan Automobiles (Honda)
11.2002 - 08.2007
Diploma In Automobile Engineering - Automotive Engineering
Institute For Management And Technical Studies
06.2001 - 03.2002
Automobile Technician Exam - Automobile Technician Exam
Indian Technical Education Society
06.2000 - 03.2001
Secondary School Certificate - Primary School
Hindi High School
06.1994 - 03.1995
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