Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Locations
Languages
Hobbies
Timeline
Generic
SUSHANT RASHPA

SUSHANT RASHPA

Kullu

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Technical Support Specialist

inDrive
Gurugram
11.2024 - Current

Technical Support Specialist

inDrive
Gurugram
01.2023 - 05.2024
  • Managed high levels of call/chat/mail flow and responded to all technical support needs of customers. (Drivers and passengers)
  • I manage the support process of South Asia, ensuring high-quality customer service and satisfaction.
  • I also handle the translation of texts for ads, bans, and push messages, leveraging my spoken English skills and cultural awareness.
  • Assisted with updating technical support best practices for use by team.

Senior Customer Support Representative

Concentrix
04.2021 - 10.2022
  • Providing multi-channel support (chat, email, calls) to deliver seamless customer experiences.
  • Participating in multiple pilot projects to test new product offerings and identify potential issues before launch.
  • Developing strong customer relationships by understanding their needs and offering personalized solutions.
  • Delivering high-level technical support consistent with team service goals and SLAs.

Education

Bachelor of Arts -

Delhi College of Arts And Commerce
New Delhi

10+2 with PCM -

Ambition Classes Senior Secondary School
Kullu

Skills

  • Positive Attitude
  • Issue Analysis
  • Solution Provision
  • Customer relationship management
  • Product/Service Knowledge
  • Multitasking
  • Professionalism
  • Active Listening
  • Tool and System Utilisation
  • Remote support
  • Effective communication
  • Incident management

Accomplishments

  • Winner, Inter College Volleyball Championship
  • Felicitation, Republic Day Camp & PM Rally
  • Most Glamorous Team, Shanghai Folk Art Festival 2018 & 2024

Locations

Kullu, Himachal Pradesh

Languages

English
Beginner
A1
Hindi
Beginner
A1
Punjabi
Beginner
A1
Spanish
Beginner
A1

Hobbies

  • Playing football
  • Gymming
  • Trying hands on new recipes
  • Singing Karaoke
  • Trekking

Timeline

Technical Support Specialist

inDrive
11.2024 - Current

Technical Support Specialist

inDrive
01.2023 - 05.2024

Senior Customer Support Representative

Concentrix
04.2021 - 10.2022

Bachelor of Arts -

Delhi College of Arts And Commerce

10+2 with PCM -

Ambition Classes Senior Secondary School
SUSHANT RASHPA