Summary
Overview
Work History
Education
Skills
Timeline
Generic
SUSHANT SAKPAL

SUSHANT SAKPAL

Mumbai

Summary

Hardworking Restaurant Manager with [10] years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.

Overview

15
15
years of professional experience

Work History

Restuarant Manager

Threaton (Iteeha Coffee)
Mumbai
12.2021 - Current
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Created new menu items based on customer feedback and industry trends.
  • Performed regular maintenance checks on equipment to ensure proper functioning.

Restaurant Manager

Suzette
Mumbai
12.2016 - 03.2020
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Maintained detailed records of sales transactions and daily shift reports.

Shift Manager

Tata Starbucks Coffee
Mumbai
01.2013 - 08.2016
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.

Restaurant Team Member

Chillizzaa
Mumbai
09.2010 - 11.2012
  • Greeted customers and provided menus.
  • Assisted in taking customer orders and providing recommendations.
  • Delivered food to tables in a timely manner.
  • Provided quality customer service with a friendly attitude.

Restaurant Team Member

Mars birdys cake shop
Mumbai
08.2009 - 09.2010
  • Greeted customers and provided menus.
  • Assisted in taking customer orders and providing recommendations.
  • Provided quality customer service with a friendly attitude.

Education

Some College (No Degree) -

Abhinav Vidya Mandir
Mumbai,Bhayander

Skills

  • Passion For Customer Satisfaction
  • Food Safety Compliance
  • Safety And Sanitation Regulations
  • Restaurant Operations Management
  • Recipes And Menu Planning
  • Inventory Planning
  • Customer Complain Resolution

Timeline

Restuarant Manager

Threaton (Iteeha Coffee)
12.2021 - Current

Restaurant Manager

Suzette
12.2016 - 03.2020

Shift Manager

Tata Starbucks Coffee
01.2013 - 08.2016

Restaurant Team Member

Chillizzaa
09.2010 - 11.2012

Restaurant Team Member

Mars birdys cake shop
08.2009 - 09.2010

Some College (No Degree) -

Abhinav Vidya Mandir

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SUSHANT SAKPAL