Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
Sushant Sharma

Sushant Sharma

Operations Manager
Adelaide

Summary

Operations Manager with 16+ years of cross functional experience working in e-commerce, ITES and BPO industry. Skilled in Vendor Transitions,Business Processes, Stake Holder Management, Operations,Order, Vendor, People Management and Customer Satisfaction roles

Overview

15
15
years of professional experience

Work History

Manager -Catalogue Operations

Flipkart Internet Private Ltd
04.2022 - Current


  • Creating team goals and organize performance development discussions
  • Managing multiple projects to enhance search and catalogue operations
  • Closely worked with product and engineering managers to improve the overall search pain metrics
  • Managed new vendor transitions, hiring vendors who can offer competitive pricing and quality to support Flipkart operations
  • Regular connects with procurement and business finance teams to manage the overall vendor hiring and transitions
  • Initiating cost saving efforts for the One tech ops- Flipkart
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and maintained relationships with external vendors and suppliers.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

Assistant Manager-Catalogue Operations

Flipkart Internet Private Ltd
09.2019 - 03.2022
  • Improved search pain by analyzing top 8 results on Flipkart and Amazon platform and fix the broken queries for better user experience
  • Closely worked with product managers to identify and suggest structural fixes in the system
  • Analyzing search pain metrics in weekly cadences with the stake holders and work towards improvement of the overall project
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Build, retain and groom a strong team to deliver across functions
  • Created OPEX documents, 3X3 metrics for tracking the overall performance of the projects

Senior Operations Team Leader

Accenture Services Private Ltd
05.2011 - 06.2015
  • Coordinated logistics activities to ensure timely delivery of products to customers while minimizing shipping costs.
  • Supervise and manage the overall performance of staff
    Instrumental in designing SPOC for Premium Pick Pack – PPP, First Friday Request – FFR service for Philips shareholders and managing the demand / supply and cost involved
  • Successfully implemented the “Process Merger Project” and merged 5 different sub roles into 2 major roles
  • Instrumental in ASAP continual production projects and ASAP modality setup projects
  • Successfully worked with SAP – Material Master Module – Production for movements of parts for direct supply chain
    Successfully initiated / closed of planned and unplanned DRP and reconciliation of DRP orders / OOH requests during week days / weekends
  • Efficiently coordinated with Advanced Support Group and ensured team members are well versed with updates, product knowledge and any process changes
  • Conducted team huddles, 1X1 discussions, by annual performance rating/appraisals & sharing monthly performance scorecard with DR’s
  • Liaison with training department in order to ensure team is well versed with process updates/procedures
  • One point of contact for new hiring within process.
    Setting up by annual goals on three major leadership contribution areas and keeping a track on the overall performance of DR’s
  • Attending weekly operation review calls, discussing KPI performance with client/stake holders


Subject Matter Expert

Accenture Services Pvt.Ltd
05.2009 - 04.2011
  • Key person to interact with Philip Engineers, RSM`s, Key markets and various carrier service providers – (FedEx, DHL, UPS, TNT) across globe via phone calls, mails, office communicators and ensured timely delivery of medical equipment to end user / engineers, hospitals
  • Successfully ensured all parts to leave warehouse on same request day by running zero ship report on daily basis
  • Streamlined system of creating new orders – Purchase Orders, STO`s, Drop Shipments in SAP and follow – up
  • Key person to coordinate with APAC KM, preparing packing list and ensured smooth custom clearance of medical equipment at airport

Education

Bachelor of Arts - Tourism And Travel Management

IGNOU
New Delhi, India
04.2001 -

Skills

Organizational Management

undefined

Timeline

Manager -Catalogue Operations

Flipkart Internet Private Ltd
04.2022 - Current

Assistant Manager-Catalogue Operations

Flipkart Internet Private Ltd
09.2019 - 03.2022

Senior Operations Team Leader

Accenture Services Private Ltd
05.2011 - 06.2015

Subject Matter Expert

Accenture Services Pvt.Ltd
05.2009 - 04.2011

Bachelor of Arts - Tourism And Travel Management

IGNOU
04.2001 -

Similar Profiles

CREATE PROFILE
Sushant SharmaOperations Manager