Hi, I’m
SUSHANT SHARMA
Senior Assistant Manager
Mohali
Summary
Energetic and highly organized professional with knack for leading teams and enhancing customer experiences. Possesses deep understanding of retail operations and inventory management, along with strong problem-solving abilities. Ready to drive store success and cultivate positive shopping environment.
Overview
10
years of professional experience
13
years of post-secondary education
Work History
Dominos Pizza
Sr. Assistant Store Manager
01.2022 - 10.2024
Job overview
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Oversaw staff performance evaluations and provided constructive feedback to support professional development.
- Managed inventory levels, ensuring optimal product availability for customers while minimizing overstock costs.
- Conducted regular audits of cash handling procedures to minimize discrepancies within financial reporting.
- Handled escalated customer complaints with professionalism which resulted in customer retention.
- Coordinated logistics for special events, including product launches or seasonal sales promotions, contributing to their overall success in meeting targeted goals.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Milestones Gears Private Limited
Store Assistant
01.2021 - 01.2021
Job overview
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Optimized supplier relations to ensure timely delivery of new stock.
Self-employeed
Self Owned
10.2018 - 07.2020
Hotel I Square
Trainee Captain
01.2016 - 09.2018
Hotel I Square
Management Trainee
03.2015 - 12.2015
Education
Hayes Institute of Hotel Management
BSc. from Hospitality & Catering Management
05.2001 - 01.2014
University Overview
Industrial Training Experience
- The Leela Kempinski, Mumbai
December 11, 2011 – January 10, 2012 - Sarovar Portico, Baddi (HP)
April 12, 2013 – June 24, 2013 - ITC Bharat, Gurugram
November 7, 2014 – January 6, 2015
Skills
Store operations
Team management
Delegation techniques
Employee motivation
Time management
Problem-solving
POS systems
Stock rotations
Staff supervision
Extra-Curricular Activities
Actively participated in various In-house Training Sessions
Personal Information
- Passport Number: T2690065
- Father's Name: Sh.Ramesh.Sharma
- Nationality: Indian
- Marital Status: Single
Roles And Responsibilities
- Responsible for generating revenue as per the assigned targets.
- Sale forecasting through data analysis.
- Developing staff to deliver outstanding performance.
- Maintain 100% Hygiene and Safety in the store.
- Handle all the Internal/External audit successfully.
- Fulfill all the requirements and documentations for the audits.
- Prepare Indent and maintain food cost according to the company requirements.
- Achieve all legal and internal compliances.
- Evaluate Guest satisfaction levels with a focus on continuous improvement.
- Maintain service standards in accordance with established policies and procedures of the company.
- Monitor overall store performance by hiring right staff and giving targets to them according to their skills.
Timeline
Sr. Assistant Store Manager
Dominos Pizza
01.2022 - 10.2024
Store Assistant
Milestones Gears Private Limited
01.2021 - 01.2021
Self Owned
Self-employeed
10.2018 - 07.2020
Trainee Captain
Hotel I Square
01.2016 - 09.2018
Management Trainee
Hotel I Square
03.2015 - 12.2015
Hayes Institute of Hotel Management
BSc. from Hospitality & Catering Management
05.2001 - 01.2014