MS Office
Sushant Shekhar
Team Leader
Patna
Summary
Enterprising Job Title successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Store Manager
CS Tradelink PVT LTD
Patna
09.2019 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Trainer
Vivo
Patna
02.2016 - 04.2017
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Analyzed team performance and identified opportunities for additional training.
Team Leader
Vivo
Daudnagar
04.2017 - 09.2019
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Led team of Number members while providing exceptional customer service.
Sales Associate
Nokia
Patna
02.2013 - 02.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
10th - Mathematics
Central Board of Secondary Education
Jehanabad 03.2004 - 03.2005
Bachelor Of Science In Information Technology - Computer And Information Sciences
Sikkim Manipal University
Patna 08.2008 - 04.2011
Intermediate Of Science - Mathematics
Bihar Intermediate Education Council
Patna 04.2005 - 04.2007
Skills
Team leadership and coaching
Operations
Staff training and development
Sales expertise
Store displays
Training and mentoring
Customer Response
Customer Relations
Product and service sales
Software
Timeline
Store Manager
CS Tradelink PVT LTD
09.2019 - Current
Team Leader
Vivo
04.2017 - 09.2019
Trainer
Vivo
02.2016 - 04.2017
Sales Associate
Nokia
02.2013 - 02.2016
Bachelor Of Science In Information Technology - Computer And Information Sciences
Sikkim Manipal University
08.2008 - 04.2011
Intermediate Of Science - Mathematics
Bihar Intermediate Education Council
04.2005 - 04.2007
10th - Mathematics
Central Board of Secondary Education
03.2004 - 03.2005