Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Timeline
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Sushant Singh

Sushant Singh

Delhi

Summary

Results-driven logistics professional with extensive experience optimizing First Mile, Middle Mile, and Last Mile operations at leading e-commerce companies, including Amazon and Flipkart. Proven track record in enhancing operational efficiency through exceptional team leadership, process optimization, and performance monitoring. Currently serving as Lead Hubs Operations at Instakart Services Pvt Ltd - Flipkart, leveraging data-driven decision-making to develop innovative solutions that meet unique logistical challenges. Committed to continuous improvement and maintaining high customer satisfaction throughout all operational phases.

Overview

10
10
years of professional experience

Work History

Operation Manager (Lead Hubs Operation)

Flipkart India Pvt. Ltd.
Noida
05.2022 - Current
  • Accountable for First Mile & Last mile hubs operation cost and efficiency Revenue & Profit delivery for the hubs for better customer services
  • Driving assigned task from territory and zonal level and setting up business model, infrastructure – manpower
  • Responsible for station costing, Safety, Space Utilization & productivity as per KPI
  • Managing a Team of 250 employees
  • Managing the Last mile & First Mile delivery hubs operation cost and efficiency
  • Building and expansion of delivery chain across state at district and pin code level
  • Manage & monitor performance of delivery partners
  • Implement and build scalable & seamless processes
  • Work closely with Technology for automated process & product development
  • Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity
  • Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management
  • Developing and/or referring to performance metrics to drive team performance and business results
  • Managing routing and manpower deployment with effective Pick up and delivery
  • Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers(FM and SC)
  • Escalating problems or variances in the information and data to the relevant owners and following through on resolutions
  • Pull data from numerous databases (using Excel, and or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus
  • Worked with drive and determination to consistently exceed targets, leading by example to motivate high-achieving teams
  • Helped less experienced staff manage daily assignments
  • Helped senior management plan and carry out daily operations and meet key objectives

Assistant Manager

Amazon Development center India Pvt. Ltd.
New Delhi
10.2014 - 04.2022
  • Warehouse & Sort Center Management: Managed day-to-day operations, ensuring efficient processing of orders from receipt to shipment
  • Team Leadership: Led and motivated a team of associates, supervisors, and cross-functional personnel to meet performance goals and improve productivity
  • Process Optimization: Identified and implemented process improvements to enhance operational efficiency and reduce bottlenecks
  • Performance Monitoring: Tracked and analyzed key performance indicators (KPIs) to exceed targets for productivity, accuracy, and on-time delivery
  • Inventory Management: Maintained accurate inventory, managed stock replenishment, and coordinated with supply chain teams to prevent shortages or overstock
  • Delivery Operations: Managed last-mile delivery, ensuring timely fulfillment and high customer satisfaction
  • Cross-Functional Collaboration: Collaborated with transportation, customer service, and operations teams to resolve operational challenges
  • Training and Development: Trained new staff on processes and safety protocols, promoting continuous improvement
  • Safety and Compliance: Ensured adherence to safety regulations and company policies
  • Effectively addressed and resolved complex issues within Amazon operations, focusing on Partners on-boarding, Performance & critical areas like product loss prevention, on-time shipment, and other performance-related challenges
  • Actively identified root causes and implemented solutions to improve operational efficiency and minimize disruptions
  • Played a crucial role in applying Amazon's 14 leadership principles to day-to-day operations
  • Created a simplified formula, ABED^2EFH^2I^2LOT, to facilitate understanding and adoption of these leadership principles among the team
  • Initiated and managed various training projects designed to enhance team capabilities and operational-performance

Education

Bachelor of Arts - Arts

Himalayan University
Itanagar, AP
06-2017

Certified in Computer Applications -

LBSTI
Lal Bahadur Shastri institute
08-2011

Skills

  • Vendor Performance Oversight
  • Recruiting and interviewing
  • Inventory management
  • Team leadership
  • Change management
  • Staff development
  • Time management
  • Disciplinary techniques
  • Documentation and reporting
  • Decision-making
  • Partnership development
  • Performance management
  • Workforce management
  • Competitor research
  • Innovation management
  • Verbal and written communication
  • Complex Problem-solving
  • Emergency response
  • Budget control
  • Project planning
  • Work prioritization
  • Operations management
  • Stakeholder management
  • Relationship building
  • Clear communication
  • Shift scheduling
  • Staff training and development
  • Coaching and mentoring
  • Employee onboarding
  • Safety procedures
  • Key performance indicators
  • Data analysis
  • Networking strategies

Accomplishments

  • Awarded Best Manager at the Territory level in 2019 at Amazon.
  • Recognized for Project Santulan at the North India level-2023 in Flipkart.
  • Awarded Best HMT LM at the Regional level -2024.
  • Recognized for driving the highest number of Kiranas at the Delhi-NCR cluster level-2024 in Flipkart.
  • Recognized for outstanding customer metrics at the Delhi-NCR cluster level.-2024 in Flipkart.

Languages

  • Hindi
  • English

Personal Information

  • Father's Name: Mr. Satish Chand
  • Mother's Name: Mrs. Usha Devi
  • Date of Birth: 08/14/92
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Operation Manager (Lead Hubs Operation)

Flipkart India Pvt. Ltd.
05.2022 - Current

Assistant Manager

Amazon Development center India Pvt. Ltd.
10.2014 - 04.2022

Bachelor of Arts - Arts

Himalayan University

Certified in Computer Applications -

LBSTI

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Sushant Singh