Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Sushant Sinha

Noida,UP

Summary

Dynamic professional with extensive experience in shared services and banking sectors, specializing in client services, client onboarding, and operations. Proven track record in team management, emphasizing effective communication, goal-setting, and results-driven strategies. Expertise in monitoring the delivery of exceptional customer experiences while consistently enhancing customer satisfaction and adhering to SLAs and operational processes. Recognized for strong interpersonal, communication, and organizational skills that foster collaboration and drive efficiency.

Overview

2026
2026
years of professional experience

Work History

Client Onboarding Specialist

Amazon.Inc
3 2021 - Current
  • Responsible for collecting and verifying identification documents, evaluating customer risk based on profiles and transactions, and ensuring onboarding complies with AML and other regulations. Prepared compliance reports, gathered documentation, resolved issues, and regularly updated customer information.
  • Efficiently guided new Sellers through the onboarding process by ensuring timely submission of necessary documents hence reducing the onboarding time.
  • Provided personalized support to Sellers for booking their first shipment and implemented strategies to increase shipping frequency, resulting in an increase in active Seller participation
  • Utilized metrics to track and report Seller performance, delivering actionable insights and recommendations that boosted Seller business growth
  • Demonstrating the ability to work independently while using departmental resources, policies and procedures
  • Demonstrating end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers

Reservations Executive

Xclusive Yachts
12.2019 - 07.2020
  • Managing Global HNI clients for travel and hospitality achieving highest customer service feedbacks
  • Delivering error free transactions of foreign exchanges and refunds
  • Managing customer queries, inventory, reservations, and vendor management

Relationship Manager

Mashreq Bank
05.2015 - 10.2018
  • Led a mid-sized high-performance team by coaching, mentoring, building trust and communicating effectively for seamless process functioning
  • Responsible for owning high value client relationship and ensuring their retention leading to increase in product penetration
  • Identifying the clients financial and other banking needs and offering products and services as per the need mostly foreign exchange requirements, investments and General Insurance
  • Ensuring inter-department co-ordination to ensure customer instructions are executed correctly and in a timely manner
  • Improving customer experience by collating customer feedback, identifying areas to improve such as operational, administrative, processes and competitiveness of products and services
  • Driving market leading standards for conduct and controls in line with bank values and expectations
  • Have also managed the customer KYC process and other branch banking activities
  • Implementing framework throughout the process to achieve annual goals by identifying process issues and providing solutions to meet productivity, quality and customer goals

Claims Officer

EXL Services BPO Solution
09.2014 - 02.2015
  • Motors claims management for direct line group insurance for the clients of RBS (Royal Bank of Scotland)
  • Analysis of claim made by a policymaker and Investigating potentially fraudulent claims
  • Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals
  • Involvement in loss adjusting activities and in legal discussions relating to settlement along with seeking legal recovery of money paid outs
  • Adhering to legal requirements, industry regulations and customer quality standards set by the company

Business Analyst

Barclays Shared Services
10.2010 - 06.2014
  • Managing Barclaycard customer service and grievance resolution ensuring high CSAT results
  • Member of the RCA (Root Cause Analysis) team to improve customer experience to reduce complaints and improvising Sales
  • Assess process issues and identify solutions to meet productivity, quality and customer goals
  • Conduct operational readiness assessments to provide an effective Sales and Service
  • Have also managed the sales of all Barclays Insurance and Loan products and ensured customer retentions
  • Business acquisition for Barclays through Balance Transfers from other cards

Customer Service and Sales Officer

Dell International Services, India
11.2009 - 09.2010


  • Handling the sales of Hardware and Software Warranties in accordance with type of Computers
  • Troubleshooting semi-tech issues of the computer and provide customer experience and resolution
  • Gather Customer information and provide solution to the issues by evaluating and analyzing the symptoms
  • Diagnose and resolve technical hardware and software issues
  • Ensuring high level of customer service, quick and accurate resolution

Education

B.Com -

School of Management Sciences

Skills

  • Relationship building and management
  • Customer portfolio management
  • Quality Analyst
  • Team Leader
  • Solution development
  • Client Relationships

Personal Information

Timeline

Reservations Executive

Xclusive Yachts
12.2019 - 07.2020

Relationship Manager

Mashreq Bank
05.2015 - 10.2018

Claims Officer

EXL Services BPO Solution
09.2014 - 02.2015

Business Analyst

Barclays Shared Services
10.2010 - 06.2014

Customer Service and Sales Officer

Dell International Services, India
11.2009 - 09.2010

Client Onboarding Specialist

Amazon.Inc
3 2021 - Current

B.Com -

School of Management Sciences

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Sushant Sinha