Sushant Sudhakar Waman
Pune
Summary
Dynamic Restaurant Manager with a proven track record at Kleeo Kitchen and Bar, excelling in operations management and team leadership. Expert in financial oversight and inventory control, driving profitability while fostering exceptional customer experiences. Committed to service excellence and staff development, ensuring high standards and customer loyalty in fast-paced environments. Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Results-driven restaurant manager skilled in optimizing operations, enhancing customer satisfaction, and managing budgets effectively. Proven track record in staff development and maintaining high service standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Kleeo kitchen and bar
Pune
04.2025 - Current
- Skilled in optimizing daily restaurant operations to drive efficiency and profitability while ensuring exceptional customer satisfaction. Proven ability to: Manage Operations: Streamline workflow and enhance service delivery for a seamless dining experience.
- Lead and Develop Staff: Recruit top talent and cultivate a positive work culture that promotes high-quality customer service.
- Oversee Financial Management: Create and manage budgets effectively, implement cost-control measures, and analyze financial performance for sustained revenue growth.
- Execute Inventory Control: Monitor stock levels proactively, manage supplies efficiently, and ensure availability of high-quality ingredients.
- Dedicated to continuous improvement and maintaining high standards in service and operations.
Restaurant Manager
Local gastro bar
Pune
07.2023 - 02.2025
- Oversaw daily operations to maintain a clean and welcoming lounge environment.
- Managed staff scheduling, training, and coaching to uphold performance standards.
- Addressed customer complaints and resolved conflicts to enhance guest satisfaction.
- Conducted inventory management and ordered supplies to meet operational needs.
- Monitored budgets and sales to achieve financial objectives and profitability.
- Implemented strategies to boost sales while ensuring adherence to hygiene standards.
- Ensured safety protocols were maintained throughout all operations.
F&B Supervisor
Ramee Group Of Hotels
Pune
02.2023 - 07.2023
- An F&B supervisor's responsibilities include supervising staff, managing daily operations, ensuring high customer satisfaction, handling inventory and ordering, and maintaining compliance with health and safety standards.
- They lead front-of-house staff, train new employees, coordinate with kitchen staff, resolve customer complaints, and help control costs and manage revenue.
Floor Manager
24k Kraft brewzz
Pune
11.2020 - 02.2023
- Oversaw daily front-of-house operations to ensure exceptional service delivery.
- Managed and trained staff, enhancing team performance and efficiency.
- Coordinated with kitchen and bar teams to facilitate seamless service experience.
- Resolved guest complaints promptly, maintaining high customer satisfaction levels.
- Maintained positive atmosphere throughout dining environment to enhance guest experience.
- Managed inventory effectively, ensuring optimal stock levels at all times.
- Ensured compliance with health and safety standards for operational excellence.
Restaurant Supervisor
Botanica the green house bar
Pune
07.2018 - 11.2020
- Oversaw daily restaurant operations to enhance efficiency and service quality.
- Supervised daily operations to ensure smooth restaurant functionality.
- Trained and mentored staff on service standards and menu knowledge.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Supervised staff to maintain high standards of performance and customer care.
- Handled customer complaints promptly to ensure satisfaction and loyalty.
- Managed inventory effectively to minimize waste and optimize resources.
- Trained employees on best practices and compliance with safety regulations.
Catering Team Leader
Abu Dhabi National Hotel
Abu Dhabi
10.2015 - 04.2018
- Delivered exceptional customer service by greeting guests and processing payments.
- Took food and drink orders to meet guest preferences effectively.
- Supervised catering staff to ensure smooth operations during events.
- Coordinated logistics for food delivery and setup across various venues.
- Trained new team members on service standards and equipment operation.
- Oversaw setup, delivery, and breakdown of catered events with precision.
- Collaborated with chefs and kitchen staff to guarantee timely meal preparation for events.
Waiter
The watermill hotel by best Western
Pune
10.2014 - 04.2015
- Delivered exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders with accuracy and efficiency.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Greeted guests warmly, enhancing overall dining experience.
- Served food and drinks promptly to ensure guest satisfaction.
- Set up and cleared tables, supporting seamless operations.
- Addressed guest concerns and special requests to foster satisfaction.
Senior Waiter
Della adventure resort
Pune
09.2013 - 10.2014
- Delivered excellent guest service while supervising and training junior staff.
- Greeted guests, took orders, and served food and drinks efficiently.
- Coordinated with kitchen staff to ensure timely delivery of meals.
- Maintained high standards for service, hygiene, and guest satisfaction.
- Managed dining area setup and cleanliness for optimal experience.
- Provided menu recommendations and wine pairings to enhance dining experience.
- Led service team to uphold quality standards in fast-paced environment.
Management Trainee
Swensens cafe
SINGAPORE
06.2013 - 10.2013
- A management trainee is an entry-level professional who works in a rotational program to learn the skills needed for future management roles.
- Responsibilities include assisting with daily tasks, supporting various departments, participating in training and meetings, and analyzing data to help with strategic planning.
- Participated in training sessions and meetings to gain essential management skills.
- Analyzed data to inform strategic planning initiatives.
Internship
Holiday Inn
Pune
11.2011 - 04.2012
- Assisted in front office, food and beverage, and housekeeping departments to acquire practical experience.
- Supported daily operations to ensure seamless service delivery.
- Responded to guest inquiries to enhance satisfaction.
- Maintained cleanliness and organization throughout hotel premises.
- Aided in event planning to facilitate successful gatherings.
- Completed day-to-day duties with accuracy and efficiency.
Education
Bachelor of Hotel Management - Hospitality Management
IIBM College of Hotel Management
India01.2013
Skills
- Operations management
- Inventory control
- Team leadership
- Customer focus
- Financial oversight
- Problem resolution
- Service excellence
- Relationship management
- Food safety compliance
- HACCP standards
- Hospitality expertise
- Food and beverage service
- Staff training
- Cost control strategies
- Brand standards promotion
- Adaptability
- Supervisory skills
- Staff management
- Record keeping
Certification
• HACCP Level 4 in Management for Catering, Highfield Qualifications
• Diploma in Food Safety, CPD Certification,
• Halal Awareness Training, CPD Certification,
• ISO 9001 Internal Auditing, CPD Certificate,
• ISO 22000:2018 Elements of FSMS, CPD Certification,
• Highfield International Level 3 for HACCP Catering, Highfield Qualifications
• European Food Safety Authority, Abu Dhabi Food Control Authority, 2016
• Hazard Analysis Critical Control Points, CPD Certificate,
• HACCP Food Safety System for Restaurant, CPD Certificate,
• Diploma in Food Safety, CPD Certification,
• Halal Awareness Training, CPD Certification,
• ISO 9001 Internal Auditing, CPD Certificate,
• ISO 22000:2018 Elements of FSMS, CPD Certification,
• Highfield International Level 3 for HACCP Catering, Highfield Qualifications
• European Food Safety Authority, Abu Dhabi Food Control Authority, 2016
• Hazard Analysis Critical Control Points, CPD Certificate,
• HACCP Food Safety System for Restaurant, CPD Certificate,
Personal Information
Nationality: Indian
References
- Mr. Issac Robert, Operation Manager, Sodexo, Nashik, Maharashtra, India
- Mr. Sunil Giroti, Area Manager, ADNH Catering, Abu Dhabi, United Arab Emirates
Online Profiles
LinkedIn
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Marathi
Proficient (C2)
C2
Timeline
Restaurant Manager
Kleeo kitchen and bar
04.2025 - Current
Restaurant Manager
Local gastro bar
07.2023 - 02.2025
F&B Supervisor
Ramee Group Of Hotels
02.2023 - 07.2023
Floor Manager
24k Kraft brewzz
11.2020 - 02.2023
Restaurant Supervisor
Botanica the green house bar
07.2018 - 11.2020
Catering Team Leader
Abu Dhabi National Hotel
10.2015 - 04.2018
Waiter
The watermill hotel by best Western
10.2014 - 04.2015
Senior Waiter
Della adventure resort
09.2013 - 10.2014
Management Trainee
Swensens cafe
06.2013 - 10.2013
Internship
Holiday Inn
11.2011 - 04.2012
Bachelor of Hotel Management - Hospitality Management
IIBM College of Hotel Management