Sushant Vaidya

Collections: Assist clients with managing their credit card account.

HR Answers (JEP): Help internal customers with any query regarding COVID assistance during lockdown.

Fraud Inclearing: Review checks for fraud activity. Take necessary action to safeguard bank's and client's information, money and reputation.

Customer Service: Resolve clients query about their mortgage account. Incase required, help with financial options to help make payment towards their mortgage.

LMOC: Audit modification process of mortgage accounts. Make sure all accounts are reviewed as per SOP and necessary notification sent to clients.

Customer Service: Help clients with any query related to their account. If necessary escalate the issue to the relevant team and make sure that a resolution is offered.

SME: Help transition new advisors to production floor.

Co Ordinator: Quasi HR, helping with talent acquisition and co-ordinate with clients and team.

Customer Service: Help clients with queries regarding their mobile account. Offerer basis tech support if required or escalate the issue to the relevant team and make sure the client gets a resolution.

Case Management: Audit and escalate alerts to different teams and departments to find a resolution with SLA.

Process Audits: Check inventory for handsets before being delivered and stop any unauthorized handset delivery to avoid any loss for the company.

Soft Collections: Assist clients with delinquent account with options to help them get their pass due account on track.