Sushant Vishwas

Led a team of 15–20 employees to consistently meet and exceed their performance by implementing strategic, planning and performance evaluations.

Mentored and coached team members to develop their skills and improve overall productivity, resulting in a 120% increase in efficiency.

Implemented new communication strategies to enhance collaboration and streamline workflow processes within the team.

Conducted regular team meetings to address any issues, provide feedback, and create action plans for continuous improvement.

Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Responsible to deal with inbound sales clients related to mobile, prepaid and postpaid plan query for Telstra Communication.

Help the clients update their online account and activate plans.

Was a part of sale support team for Telus communication and was responsible to audit sales calls.

Ensure that agents were following the compliance while pitching for the sales and deliver adequate information.