Summary
Overview
Work History
Education
Skills
Technical Qualifications
Languages
Hobbies and Interests
Professional Synopsis
Personal Information
Timeline
Generic
Sushanta Das Talukdar

Sushanta Das Talukdar

Dharmanagar

Summary

Regional Operations Executive with expertise in process optimization and client relationship management at Bandhan Bank Ltd. Demonstrated success in improving service delivery and compliance through effective staff training initiatives. Skilled in strategic planning and conflict resolution, achieving operational excellence across multiple branches.

Overview

18
18
years of professional experience

Work History

Regional Operations Executive

Bandhan Bank Ltd
06.2022 - Current
  • Monitoring branch operations and guide them about process, day to day activities as well as business reporting.
  • Doing periodic review of branch.
  • Handling Compliance and audit related query.
  • Giving Resolution of Branch issues on time.
  • Handling Branch operation for 25 Branches of Tripura State.
  • Giving Training time to time regarding operation related activity.
  • Handling customer issues (Request & Complain).
  • Coordinating with backend team for smooth running of branch.

Cluster Operations Manager & Cluster Collection Manager

Ujjivan Small Finance Bank
04.2017 - 06.2022
  • Optimized daily operations at Ujjivan Small Finance Bank to enhance service delivery efficiency.
  • Directed staff training programs to improve team performance and customer service skills.

Deputy Manager

Yes Bank Limited
04.2016 - 04.2017
  • Managed customer-centric banking operations, achieving service quality and delivery norms.
  • Directed complete branch operations with a focus on profitability through optimal resource utilization.
  • Ensured comprehensive compliance with KYC and AML policies.
  • Executed clearing processes including outward/inward clearing and returns management.
  • Oversaw cash operations related to counterfeit, mutilated, and soiled notes handling.
  • Monitored GL and clearing house accounts, ensuring accurate reconciliation.
  • Coordinated daily banking tasks such as voucher checks, report generation, and fund transfers.
  • Supported branch audits by internal and external auditors while implementing process improvements.

Manager-Customer Service & Operations (Branch Operation Manager)

Indusind Bank Limited
Shillong
12.2012 - 04.2016
  • Managed daily branch operations to ensure compliance with banking regulations and policies.
  • Oversaw customer relationship management initiatives to improve client satisfaction and retention.
  • Developed and implemented strategic plans for service delivery enhancements.
  • Monitored industry trends to adapt strategies for competitive advantage and customer needs.
  • Coordinated training programs to elevate staff skills and knowledge in service delivery.
  • Analyzed customer feedback data to create actionable plans for service improvements.
  • Led cross-functional meetings to align departmental objectives with organizational goals.
  • Facilitated communication between departments, streamlining workflow processes.

Assistant Manager of Wholesale Banking Operations (WBO)

HDFC Bank Limited
Shillong
09.2011 - 12.2012
  • Clearing -Handled Inward and Outward Clearing as well as giving smooth customer service.
  • Gold Loan-Worked as GLO and handled gold loan disbursement.
  • CMS-Handled CMS and Maintained good relationship with CMS Client and solving their queries.
  • Audit-Looked after internal and external audit

Customer Service Officer

ICICI Bank Limited
Guwahati
02.2008 - 09.2011
  • Handled Clearing operations and Cash Management Services.
  • Day to day banking operations like handling customer query, RTGS/NEFT, DD/PO, Transfer, etc.
  • Handled Cash Desk.

Education

PGDBO - Banking Operation

NIIT
Kolkata
07-2008

B.Tech - I.T

West Bengal University & Technology
West Bengal
08-2007

10+2 - Science

B.B.I
Tripura

10th - Advance Mathematics

B.B.I
Tripura

Skills

  • Process optimization and operations management
  • Risk compliance and management
  • Client relationship management
  • Data analysis and auditing coordination
  • Conflict resolution and problem solving
  • Staff training and effective communication
  • Strategic planning and team leadership
  • Financial controls and performance monitoring
  • Sales projections and environmental management

Technical Qualifications

  • Well versed with Computer Basics, MS-Office Tools and Internet.
  • Well versed in banking software (Finacle, Flexicube) and other Internet Applications.

Languages

  • English
  • Hindi
  • Bengali
  • Assamese

Hobbies and Interests

  • Cycling
  • Listening old songs

Professional Synopsis

More then 17 years in Banking Sales, Operations, Microfinance, Asset Operation, Collection, Retail Banking, Wholesale Banking, Persuasive Communication, Relationship Management, Resource Planning, Decision Making, Customer Service, Analytical Skills, Problem Solving, Organizational Abilities

Personal Information

  • Father's Name: Subodh Ranjan Das Talukdar
  • Date of Birth: 10/26/83
  • Nationality: Indian
  • Marital Status: Married

Timeline

Regional Operations Executive

Bandhan Bank Ltd
06.2022 - Current

Cluster Operations Manager & Cluster Collection Manager

Ujjivan Small Finance Bank
04.2017 - 06.2022

Deputy Manager

Yes Bank Limited
04.2016 - 04.2017

Manager-Customer Service & Operations (Branch Operation Manager)

Indusind Bank Limited
12.2012 - 04.2016

Assistant Manager of Wholesale Banking Operations (WBO)

HDFC Bank Limited
09.2011 - 12.2012

Customer Service Officer

ICICI Bank Limited
02.2008 - 09.2011

PGDBO - Banking Operation

NIIT

B.Tech - I.T

West Bengal University & Technology

10+2 - Science

B.B.I

10th - Advance Mathematics

B.B.I

Similar Profiles

CREATE PROFILE
Sushanta Das Talukdar