Sushanth

• Established network specifications and analyzed workflow, access, information and security requirements.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Monitored temperature and power draw to immediately detect faults and failures.
• Managed onboarding and offboarding of employees.
• Worked with users to determine areas of technology in need of improved usability.
• Provisioned new software and hardware for use, following established security policies.
• Adopted cost-effective, useful solutions to implement into current systems.
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
• Monitored networks and network devices to resolve technical problems quickly.
• Installed and configured network printers and other peripheral devices.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Diagnosed and resolved hardware and software issues.
• Researched and recommended new technologies and strategies for improving system performance.
• Developed and documented network policies, procedures and standards.
• Led server infrastructure development, quality assurance, staging and production systems.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Diagnosed and executed resolution for network and server issues.
• Devised scripts and automation tools to improve system efficiency.
• Ticketing Tool, Funisto.
• License Management.
• G- Suite.
• Mac support
• G- Suite, AD (Active Directory Domain) User creation.
• Policies Update Password Resetting, Remote Desktop
• Sophos Firewall, VPN configuration
• Providing authorized access to end-users in SOPHOS XG firewall using end-user MAC address.
• Resolving password-related issues ( AD, G-Suite )
• Office 365 installing and managing license
• Outlook configuration.
• Creation of user in AD and G-suit.
• Installation configuration of DropBox.
• NAS storage.
• License Management (Dropbox, Adobe Creative Cloud, Sketch Up & Vary, Office 365, Auto Desk)
• Server Maintenance & Installation.
• AD (Active Directory Domain) User creation Policies Update Password Resetting.
• Tally VPN RDP user creation.

• Installing OS through WDS.
• Providing authorized access to end-users in SOPHOS XG firewall using end-user MAC address.
• Allowing required websites, Creating and configuring VPN in user Laptop or Desktop.
• Installing configuring and maintenance of Symantec antivirus on endpoints.
• Configuring and maintaining Telephone extensions in Matrix.
• Set up hardware and install software on end-users systems per client's requirements.
• Adding, removing, and maintaining files for backup NAS backup system.
• Hands-on Experience with different flavors of OS like
• Windows 7, Windows 8, Windows 10, Windows 11, and LINUX like Mint 19, Lubuntu 14, Lubuntu 18, WattOS, Zorin, Peppermint

Xubuntu, Manjaro, Mac

• CCNA Routing and Switching Basics.
• Linux OS installation.
• Policies Update Password Resetting, Remote Desktop.
• Windows Linux & Desktop support, Server.
• Maintenance & Installation, Linux Server Installation.
• Visual Studio Installation, Virtual Box, Port Forwarding.cPanel.
• OMS Ticketing Tool,
• G- Suite.
• Maintaining the Documents as per the ISO.
• Coordinating with vendors.
• Sophos Firewall, VPN configuration.
• SonicWall Firewall, VPN configure.
• Sophos Central, Antivirus
• Coordinating with third-party vendors for system repairs on time
• Communicating and call logging with ISP for network-related
• Configuring and maintaining the file server for their authorized data and file folders.
• Maintenance of CCTV.
• Monitoring of Biometric logs.
• Responsible for daily end-user support using the OMS ticketing portal-based System.
• Identifies, diagnose, and resolves Level One problems for mainframe users, computer software, and hardware.
• Provides end-user problem resolution over the phone or Remote Desktop assistance for user-approved computers or Laptops
• Creating, modifying, disabling, and deleting user accounts in LDAP.
• Creating, configuring, and maintaining ID in Ameyo and Tech info call maintaining a server.
• Responsible for daily end-user support by ticketing portal-based System.
• Diagnose and resolve end-user network problems.
• Diagnose and resolve local printer problems.
• Providing authorized access to the end-users in the SOPHOS XG firewall using the end user's MAC address.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Established network specifications and analyzed workflow, access, information and security requirements.
• Migrated data from legacy system to databases.
• Analyzed network traffic and performance metrics to optimize system performance.

• Safely and punctually delivered auto parts to local automobile stores from large distributor.
• Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
• Determined parts needed by analyzing information and descriptions provided by customer.
• Worked with clients to develop safety practices for both parts delivery drivers and client receivers.