Sushanth Patel Ballupet Lingaraj
Bengaluru
Summary
Dynamic professional with extensive experience as a Student Counsellor With PIER certification for Australia Destination, excelling in client-focused service. Proven track record in guiding students through complex visa processes, ensuring compliance, and achieving high conversion rates and fostering strong client relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Process Counsellor
UniHawk Global
12.2025 - Current
- Reviewed statements of purpose, letters of recommendation, and CVs for completeness and accuracy.
- Verified academic transcripts and certificates to ensure compliance with submission standards.
- Tracked application deadlines to avoid missed opportunities for students.
- Coordinated communication between students and university representatives for effective information exchange.
- Assisted with document attestation and translations to support student applications as needed.
- Informed students about tuition fees, living costs, and available scholarships to aid financial planning.
Student counsellor (Australia Destination)
IDP Education India Pvt Ltd
06.2022 - 10.2025
- Providing professional and quality counselling service exceeding the client and customer expectations.
- End to end Support for the students starting from the counselling, shortlisting of the universities, application and visa process.
- To build a strong client support through 100% compliance of application process.
- Guiding students to arrange the documents for the visa process according to the Genuine Temporary Entrant (GTE) guidelines.
- To achieve the targets by intake such as conversion of the leads, Applications and finalizations.
Visa Consultant - Freelancing
Legal Eagle Migration services
Melbourne
02.2020 - 02.2022
- worked on Graduate stream 485 visas and also the visitor visas
- Supported clients in gathering all the documents for a quick approval of the visas.
- Helped the recent graduated students with a smooth transition for the next visa.
Store services team member
Woolworths
Melbourne
11.2019 - 01.2022
- Recording and maintaining employee records and payroll transactions.
- Collecting and verifying employee login hours and time keeping data.
- Reviewing computed wages to ensure accuracy.
- Ensuring compliance with company policies, relevant industry regulations, tax and deduction laws.
- Preparing payroll reports for management and auditing purposes.
- Review payroll reports before transactions to ensure correctness.
Technical Support Associate
CONVERGYS India Services Pvt Ltd
Bangalore
01.2016 - 08.2016
- Provide immediate resolution to the customer's request or enquiries regarding the services and products.
- With the help of various systems and tools identify the problem and initiate to assist the customers.
- Continuously maintain the working knowledge of all the company's products, services and upgrades and promotions.
- Determine and solve any billing issues with a good problem-solving skill.
- Administer system functions on all opening, closing, and balancing procedures according to finance guidelines.
- Provide troubleshooting which includes slow-downs, data recovery and other network related issues to customers.
- Advise the end users about the frequently occurring issues by providing more information on how to tackle them.
Technical Support Representative
IBM India Pvt Ltd
Bangalore
10.2014 - 10.2015
- Troubleshoot software and hardware problems and help the customer to install various applications.
- Resolve network issues and using remote desktop connections to provide immediate support to the users.
- With the help of the user guides, manuals and consulting the Subject Matter Experts (SME), research and implement solutions for the existing issues.
- Document possible solutions to escalated issues and closure of the troubled tickets.
- By taking the remote access of the desktop, advise the customers in response to identified problems.
- Perform the role of supervising and helping new technical representatives in the team.
Education
Bachelor of Engineering -
MS Ramaiah Institute of Technology
Bangalore, IndiaMaster of Management -
Deakin University
Geelong, Victoria, AustraliaSkills
- Microsoft Excel and Word
- PowerPoint presentations
- MS Outlook proficiency
- Project management skills
- Client-focused approach
- Stress management
- Team collaboration
Certification
PIER
Timeline
Process Counsellor
UniHawk Global
12.2025 - Current
Student counsellor (Australia Destination)
IDP Education India Pvt Ltd
06.2022 - 10.2025
Visa Consultant - Freelancing
Legal Eagle Migration services
02.2020 - 02.2022
Store services team member
Woolworths
11.2019 - 01.2022
Technical Support Associate
CONVERGYS India Services Pvt Ltd
01.2016 - 08.2016
Technical Support Representative
IBM India Pvt Ltd
10.2014 - 10.2015
Bachelor of Engineering -
MS Ramaiah Institute of Technology
Master of Management -
Deakin University