Sushant Kumar Sharma

• Joined Lenskart in 2021 as a SM. After 14 months i applied IJP of the role of AOM.
• June 2022 I was promoted as an AOM.

Key Responsibility:-

• Manage sales KPI's & service KPI's of mapped store.(Stores- 10)
• Evaluated staff performance and provided coaching to address inefficiencies.
• Continuously enhanced skill set as an Area Operations Manager through professional development courses, company seminars, and events.
• Increased employee retention rates by developing comprehensive on boarding programs for new hires.
• Improved overall operational efficiency by streamlining processes and implementing new systems.
• Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
• Introduced new methods, practices, and systems to reduce turnaround time
• Developed processes to save on costs and prevent losses.

• Handling 6 stores worth 60 lakhs business.

Key Responsibility:-

• Monitored Sales team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
• Held weekly team meetings to inform team members on company news and updates
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• I was located in SAMSUNG STORE which was multi brand outlet.
• After 1 year i was promoted to SAMSUNG EXCLUSIVE STORE.

Key Responsibility:-

• Sales Presentations and Demonstrations:-
• -Conduct product demonstrations and sales presentations to potential clients
• -Tailor presentations to specific needs and pain points of customers.
• -Mentored junior sales executives, contributing to their professional growth and success within company.
• Relationship Management:-
• -Build and maintain strong, long-lasting customer relationships.
• -Understand client needs and provide appropriate solutions.
• Customer Service and Support:-
• -Provide post-sale support to ensure customer satisfaction.
• -Address and resolve any issues or concerns that arise.