Sushant Kumar Sharma

• Joined Lenskart in 2021 as a SM. After a year months i applied IJP of the role of AOM.
• June I was promoted as an AOM.

Key Responsibility:-

• Manage sales KPI's & service KPI's of mapped store.(Stores- 10)
• Evaluated staff performance and provided coaching to address inefficiencies.
• Continuously enhanced skill set as an Area Operations Manager through professional development courses, company seminars, and events.
• Increased employee retention rates by developing comprehensive on boarding programs for new hires.
• Improved overall operational efficiency by streamlining processes and implementing new systems.
• Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
• Introduced new methods, practices, and systems to reduce turnaround time
• Developed processes to save on costs and prevent losses.

• KRA's (Key Responsibilities)
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Rotated merchandise and displays to feature new products and promotions.
• Improved efficiency and accuracy of inventory management by implementing new stock control system.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.

• KRA's (Key Responsibilities)
• Oversaw salon employee performance, facility cleanliness, and sales.
• Maintained general appointment calendar and set shift schedules.
• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Managed cash flow, business transactions, banking, and accounting processes.
• Handled employee scheduling and coverage needs during business hours.
• Worked to continuously increase salon business through effective sales, service, and operations policies.
• Achieved personal sales goals by upselling products to meet individual needs.
• Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
• Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.

• Handling 6 stores worth 60 lakhs business.

Key Responsibility:-

• Monitored Sales team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
• Held weekly team meetings to inform team members on company news and updates
• 
  

• I was located in SAMSUNG STORE which was multi brand outlet.
• After 1 year i was promoted to SAMSUNG EXCLUSIVE STORE.

Key Responsibility:-

• Sales Presentations and Demonstrations:-
• -Conduct product demonstrations and sales presentations to potential clients
• -Tailor presentations to specific needs and pain points of customers.
• -Mentored junior sales executives, contributing to their professional growth and success within company.
• Relationship Management:-
• -Build and maintain strong, long-lasting customer relationships.
• -Understand client needs and provide appropriate solutions.
• Customer Service and Support:-
• -Provide post-sale support to ensure customer satisfaction.
• -Address and resolve any issues or concerns that arise.

• Job Description
• Built customer confidence by actively listening to concerns and giving resolutions.
• Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
• Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing personalized assistance.
• Established a customer feedback system, allowing for continuous improvement in service delivery.