Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic
Sushant Vijay Sahu

Sushant Vijay Sahu

Summary

Looking forward for an opportunity in a challenging environment, where I can utilize my experience and skills in contribution effectively to the success of the organization and also for the improvement of my personal skills. Ultimately, I aim to be a successful professional by effectively contributing to the growth & development of the firm. Known for reliability and building trust within teams and organizations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Advisor

Willis Towers Watson Global Delivery and Solutions India Pvt LTD.
08.2016 - Current
  • Renewal Services
  • Working in P&C Output Support (Renewal Services), Willis North America
  • Provide data and pre-placement client deliverable support for the local offices in the US. Work with retail office teams to develop exposure workbooks and final proposals for new placements and expiring commercial insurance policies.
  • Processing Strategy Gathering, Submission and Proposal activities.
  • Analyzing/Interpreting Property, Casualty, Executive Risk, Foreign policies etc. for creating pre renewal documents such as Exposure Gathering Workbook, Loss Summary, Client Proposal Workbook which are an integral part of the Internal/External Strategy meetings.
  • Review quotes and binders to update the Client Proposal Workbook in order to generate a side by-side comparison Proposal for the client.
  • Includes understanding renewal programs of the expiring policies.
  • Update renewal applications from the incumbent carriers.
  • Researching on client history in EPIC system for loss runs data or past five years loss history of the client.
  • Requesting to the carriers last five years loss runs data of the client through calling or email.
  • Keeping track of email from insurance carriers and downloading shared data from carriers and storing in shared drive.
  • Analyze the provided raw data by insurance carrier and preparing Standard and Complex loss runs summary for given Line of business.
  • Preparing loss runs Pivot table and charts at the end of loss runs summary.
  • Mentoring new joiners during OJT period and helping them to achieve their KPIs


  • National Accounting Centre - Account Receivable
  • Providing accounting services to client/ carriers.
  • Handling cash receipts and applying the payments on time.
  • Handling client cash discrepancies.
  • Contacting client for Pass due collection.
  • Handling reconciliation of account

Team Member

Fidelity National Information Services Ltd
10.2013 - 07.2016

Team Member

Fidelity National Information Services Ltd
07.2008 - 12.2012
  • Nature of duties handled:
  • Process involves Dx process, which is the high end process in Fidelity Information Services
  • Handling Customer and Merchant disputes for American Express Credit Card purchases
  • Achieving targets on monthly basis as per American Express requirements
  • Need to process Front-end and Backend cases for world-class Charge and Credit Cards, Open Cards, Gift Cards, Membership Rewards, Travel, Personal Savings, Business Services, Insurance and more
  • Working as an intermediary between American Express Establishment Services (Merchant) and Card Members
  • Routing cases to pertinent industry
  • Setting up cases correctly for cases set up incorrectly by Customer Service representative
  • Sending interim letter to Card Member advising about any changes in the case
  • Sending inquiries to the merchants pertaining disputes received from Card Member
  • Sending correspondence to Card Member for any supports required from them
  • Checking all mandatory steps required before processing a case
  • Analyzing the response received from the merchant and then processing financial adjustments on Card Members account basis resolution
  • Sending resolution letters to Card Members within the resolution timeframe
  • Crediting Interest charges and Late payment fees accordingly
  • Improving quality by taking appropriate resolution and drafting an appropriate response to card member
  • Ensuring the decisions are taken within the stipulated timeframe
  • Decisions taken are as per rules and procedure
  • Handling Volume Bifurcation of the cases
  • Handling daily updates about the process
  • Also, do communicate with the customers and the merchants to resolve the disputes.

Junior Delivery Associate

Integreon Managed Solutions Pvt Ltd
10.2007 - 06.2008
  • Nature of duties handled:
  • Arranging the document as per client's requirement (Unitization)
  • Capturing the information as per client's requirement (Coding)
  • Reviving the documents as per client's requirement (Quality Check)

Back-office Associate

NDS Info Serve, Anurag Electronics Pvt Ltd
03.2006 - 09.2007
  • Nature of duties handled:
  • Checking the mortgage related documents for the clients (Wells Fargo Bank)
  • Provides Appraisal report and processing related information to the customers.

Financial Planning Advisor

AVIVA Life Insurance (I) Pvt Ltd
08.2005 - 02.2006
  • Nature of duties handled:
  • Giving information regarding finance and insurance products to the customer
  • Achieving sales targets on monthly basis.

Education

B. Com -

Ramniranjan Jhunjhunwala College Affiliated To Mumbai Board
Mumbai, India
03-2005

HSC -

Ramniranjan Jhunjhunwala College Affiliated To Mumbai
Mumbai, India
02-2002

SSC -

Yogiraj Shree Krishna Vidyalaya
Mumbai, India
03-1999

Skills

  • Microsoft Office
  • Problem-solving
  • Time management
  • CISR certified
  • Teamwork
  • Attention to detail
  • Problem-solving abilities

Certification

Successfully completed CISR course and achieved CISR designation from National Alliance Institute (USA).

Additional Information

  • Achievements and awards
  • Certificate of Excellence for October- December 2008. Certificate of Excellence for April-June 2009.
  • Have been awarded Club 76 for excellence by American Express. Received best performance award in FIS for 1st & 2nd quarter, received driving RTF (refer to friends) for giving quality response to customers and attaining the benchmark of customer satisfaction.
  • Have been awarded Accolades for Quality quarter 4, 2009. Have been awarded Partners Honors for first quarter 2012 for giving quality response to customers and attaining the benchmark of customer satisfaction for excellence by American Express.

Languages

English
Hindi
Marathi
Odia

Timeline

Senior Advisor

Willis Towers Watson Global Delivery and Solutions India Pvt LTD.
08.2016 - Current

Team Member

Fidelity National Information Services Ltd
10.2013 - 07.2016

Team Member

Fidelity National Information Services Ltd
07.2008 - 12.2012

Junior Delivery Associate

Integreon Managed Solutions Pvt Ltd
10.2007 - 06.2008

Back-office Associate

NDS Info Serve, Anurag Electronics Pvt Ltd
03.2006 - 09.2007

Financial Planning Advisor

AVIVA Life Insurance (I) Pvt Ltd
08.2005 - 02.2006

B. Com -

Ramniranjan Jhunjhunwala College Affiliated To Mumbai Board

HSC -

Ramniranjan Jhunjhunwala College Affiliated To Mumbai

SSC -

Yogiraj Shree Krishna Vidyalaya

Similar Profiles

CREATE PROFILE
Sushant Vijay Sahu