Sushat Korada

• Led customer service initiatives to enhance satisfaction and retention rates.
• Customer feedback analyzed to identify trends and implement process improvements.
• Collaborated with cross-functional teams to resolve complex customer issues promptly.
• Streamlined communication processes between departments resulting in increased operational efficiency.
• Managed escalated customer complaints, ensuring timely resolutions and maintaining client relationships.
• Oversaw team of 7 agents focused on Tech Support calls

• Led team in processing and resolving claims efficiently to enhance customer satisfaction.
• Mentored and trained new employees on claims procedures and best practices.
• Facilitated regular team meetings to promote communication and address challenges proactively.
• Enhanced customer satisfaction with timely resolution of escalated claim issues.

• Responded to team support questions quickly to maintain call center efficiency.
• Handled advanced issues with calm, knowledgeable and professional approach.
• Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
• Implemented new technology solutions that streamlined processes and improved overall efficiency within the call center environment.
• Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
• Managed approximately 50 incoming calls, emails and faxes per day from customers