Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OfficeManager
Susheel  Raina

Susheel Raina

Office Incharge
Jammu,JAMMU AND KASHMIR

Summary

Dedicated with excellent experience in industry. Maintains professional appearance and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.


Management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.


Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Dedicated Office Assistant with over successful years of clerical experience in office environments achieving superior levels of administrative effectiveness.


Excels in telephone support and greeting arriving visitors. Strong knowledge of software and history achieving high data output.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.

Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.


Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.


Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.


Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.


As Coordinator , provide excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

9
9
years of professional experience
4
4
Languages

Work History

Coordinator,office Assistant Cum Computer Operator

Anmol Shakti Former Producer Company
Jammu
04.2023 - Current
  • Gathered and organized materials to support operations.
  • Coached employees through day-to-day work and complex problems.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Entered data, generated reports, and produced tracking documents.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Monitored security to help maintain equipment, data and information safety.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Utilized proactive communication abilities to resolve employment-related disputes.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Maintained and updated office records, both digital and physical.
  • Collected and analyzed business data from various departments to prepare reports and presentations for management.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Handled incoming and outgoing shipping and receiving activities.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Collaborated with various departments to complete assigned tasks.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.

Retail Sales Associate, Office Assistant

Mulkh Raj Ashok Kumar Jeweler's
Jammu
01.2020 - 03.2023
  • Delivered clerical support by handling range of routine and special requirements.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored security to help maintain equipment, data and information safety.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Maintained and updated office records, both digital and physical.
  • Collaborated with various departments to complete assigned tasks.
  • Answered questions about store policies and addressed customer concerns.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Office Assistant

Linker Courier
Jammu
05.2015 - 12.2019
  • Delivered clerical support by handling range of routine and special requirements.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Monitored security to help maintain equipment, data and information safety.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Collaborated with various departments to complete assigned tasks.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Assisted with onboarding of new employees.
  • Supported staff on special assignments and ad hoc projects.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Purchased and maintained office supplies.
  • Created and maintained detailed records of all office activities.
  • Maintained and updated office records, both digital and physical.
  • Coordinated travel arrangements for staff members.
  • Edited and proofread documents for accuracy and completeness.
  • Monitored and tracked budgets and expenses.
  • Coordinated and scheduled meetings and appointments.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Customer Care Executive

Simula Software Solution
Jammu
05.2014 - 04.2015
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Conducted surveys to determine customer opinion of products and services.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Offered free products or services to pacify irate or unsatisfied customers.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Took ownership of customers issues to follow problems through to resolution.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Communicated with customers to identify needs and expectations.
  • Maintained and managed customer files and databases.
  • Kept accurate records of all customer interactions and transactions.
  • Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

Computer Application Diploma - Computer Application

Sarva Shiksha Abhyan
Jammu
05.2016 - 2017.03

Master of Arts - Sociology

Jammu University
Jammu
08.2014 - 2016.12

Bachelor of Arts -

Jammu University
Jammu
06.2011 - 2014.06

High School Diploma -

Govt. Higher Secondary School Mahanpur
Mahanpur, Kathua
05.2010 - 2011.06

Skills

60 WPM typing speed

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Accomplishments


  • Achieved result by using software for tasks.
  • Resolved product issue through consumer testing.
  • Achieved result by completing task with accuracy and efficiency.
  • Trained new employ for administrative staff .
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Managed inventory and office other material.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Developed and implemented procedure, which resulted in increased company efficiency and productivity.
  • Managed daily schedules.
  • Successfully resolved customer issues .
  • Used Microsoft Excel for billing purpose
  • Collaborated with team for office development .
  • Achieved result through effectively helping with task.
  • Successfully resolved customer issues per time.
  • Managed daily schedules and sales leads for senior and junior loan officers.
  • Developed and implemented procedure, which resulted in increased company efficiency and productivity.
  • Collaborated with team 4 in the development of project.
  • Supervised team of 30 staff members.

Timeline

Coordinator,office Assistant Cum Computer Operator

Anmol Shakti Former Producer Company
04.2023 - Current

Retail Sales Associate, Office Assistant

Mulkh Raj Ashok Kumar Jeweler's
01.2020 - 03.2023

Computer Application Diploma - Computer Application

Sarva Shiksha Abhyan
05.2016 - 2017.03

Office Assistant

Linker Courier
05.2015 - 12.2019

Master of Arts - Sociology

Jammu University
08.2014 - 2016.12

Customer Care Executive

Simula Software Solution
05.2014 - 04.2015

Bachelor of Arts -

Jammu University
06.2011 - 2014.06

High School Diploma -

Govt. Higher Secondary School Mahanpur
05.2010 - 2011.06
Susheel RainaOffice Incharge