Susheel Thawani

Hyderabad

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

years of professional experience

years of post-secondary education

Work History

Sales Manager

SusheelThawani

04.2024 - Current

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Resolved customer issues quickly to close deals and boost client satisfaction.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Built long-lasting client relationships through excellent customer service and consistent follow-ups.

Retail Store Manager

Dolphins Furniture & Appliances

06.2009 - 01.2024

Managed store organization, maintenance, and purchasing functions
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance
Submitted orders for new inventory
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
Completed routine store inventories
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Education

High School Diploma -

St. Francis Xavier Jr College

Hyderabad, India

06.2006 - 05.2008

Skills

Customer Service

Team training and development

Returns processing

Shipping coordination

Marketing

Issue Escalation

Customer Relationship Management

Customer Needs Assessment

Staff Management

Sales Planning

Client Relationship Management

Accomplishments

Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.
Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.
Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Languages

English
Hindi
Telugu

Timeline