Sushil Ashok Shinde

• Welcome guests in a warm and friendly manner.
• Ascertains their lodging, purchasing needs.
• Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
• Knows all essential aspects of our resort or hotel operations.
• Registers guests and manages the rooming chart.
• Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
• Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
• Balances cash drawer by counting cash at beginning and end of work shift.
• Monitors lobby and check-in activity to determine room flow.
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Provides pre-arrival support for guests arriving on packages.
• Facilitates correspondence with guests.
• Works collaboratively with any resort associates and other departments.

Responsibilities as Room Controller - 4 months

• Block early arrivals, special needs guests and VIP’s
• Orchestrate room moves, communicate & expedite guests waiting for rooms
• Review all group resumes and ensure all appropriate information is communicated to colleagues and are noted and applied in the system
• Coordinate with Group coordinator

Responsibilities as Reservation Executive - 3 months

• Handling incoming reservation requests via phone, email, or online platforms.
• Confirming reservations and sending confirmation details to customers.
• Coordinating with other departments to ensure the availability of rooms or services.
• Managing cancellations and modifications to existing reservations.
• Maintaining accurate records of reservations and customer information.

• Attending Calls regarding Queries and Booking
• Taking Check-in and Check-out
• Doing Room Controlling
• Handling Guest Complaints
• Allotting Rooms to the Arrival Guest According to their Preferences
• Giving Departure Calls
• Looking up to VIP Guest
• Handling Group Checking and Check-out
• Got Promoted as Team Leader From Associate within 3 months
• Conducting Training for the Associate
• Welcome Guest during Check-in & giving a fond Farewell while Check-out
• Making New Reservation
• Making Sure Shift Work are done on time
• Handling Concierge

• Streamlined Adventure guests check-in and check-out processes for improved efficiency and guest experience.
• Helping them with the Adventure passes and briefing them about the Policies and safety measures.
• Assisted in the resolution of billing issues, ensuring guests left satisfied with their overall ADVENTURE activities.
• Making reports of Daily footfall.