Sushil Begotre
Pune
Summary
Dynamic Tech Manager with a proven track record of innovating and implementing custom workforce management solutions. Expert in cross-platform integration and technical consulting, I excel in delivering impactful results and fostering knowledge sharing. Recognized for excellence in project execution and innovation.
Overview
15
15
years of professional experience
Work History
Tech Manager (WFM Advanced Services)
NICE Interactive Solutions India Pvt Ltd
06.2016 - Current
- Managing a team of Java developers, a solution architect, and professional services engineers.
- Innovating new solutions that align with current workforce management business.
- Design and implement custom solutions on top of NICE portfolio products.
- Custom solutions include but are not limited to, cross-platform integration for workforce management, reporting solutions, recording solutions, and data migration from storage devices like Centera, Hitachi, NetApp, S3, etc.
- Lead presales demo calls and requirement-gathering calls for any new opportunity at the presales stage.
- Expert in handling customer consulting calls.
- Provide input for a statement of work development, including integration points required for the project.
- Estimate the effort required to execute projects based on the solution design.
- Prepare a high-level project plan, and estimates for the assigned project.
- Work as the technical point of contact to assist with any technical questions during the project life cycle.
- Mentor a team of developers and architects, and keep track of their performances.
- Received multiple quarterly and annual awards for innovation, project execution with excellence, etc.
- Designed and delivered innovative solutions as a business enabler.
- Around 2 years of on-site experience in project execution for various implementation and customer training assignments.
Senior System Integrator
Sela Technology India Pvt Ltd
03.2013 - 05.2016
- E2E Solution/Product Implementation.
- Performance and UAT Testing.
- Delivering training to end customers on deployed products.
- Exposure to data center operations - Handled assembling various hardware, such as servers, storage, switches, etc.
Senior Subject Matter Expert
Amdocs DVCI India Pvt. Ltd
08.2010 - 02.2013
Education
Bachelor of Engineering - Information Technology
Skills
- More than 14 Years of Experience
- Cross-functional team management
- Cross-platform integration
- Business, technical consulting, and training
- Requirement gathering
- Technical communication
- Innovative solution design, and effort estimation
- Workforce management: forecasting, scheduling, ACD/Workday/HRMS/AD integration, reporting, etc
- Product Development Experience
- Passion for learning and knowledge sharing
- AWS Cloud, Red Hat Enterprise Linux, Oracle Database, MS-SQL, MySQL, Postgres DB, Snowflake, Windows Server, REST API, SOAP API, etc
- Soap UI, Postman, JMeter, Wireshark, Microsoft Project, Excel, PowerPoint, JIRA, Confluence, etc
Current Job Role
- Innovating new solutions that aligns with current Workforce management business
- Design & Implement custom solutions on top of NICE portfolio products.
- Managing sales during presales process for any new opportunity
- Provide input for statement of work development including integration points required for project.
- Estimate effort required to execute projects based on solution design.
- Prepare high level project plan, estimates for assigned project.
- Work directly with NICE internal & customer teams as technical point of contact to assist with any technical questions during the project life cycle.
- Mentoring team of developers and keep track of their performances.
- Managing a team of Java developers
- Maintain regular communication and updates to customers and NICE management throughout the project.
- Custom solutions include but not limited to cross platform integration for Workforce Management, Reporting Solutions, Recording Solutions and Data Migration from Storage Devices like Centera, Hitachi, NetApp, S3 etc.
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Cricket
- Music
Current Designation
Tech Manager (WFM Advanced Services) for NICE Interactive solutions India Pvt Ltd
Personal Information
- Passport Number: J6019744
- Passport Expiry Date: 02/23/21
- Date of Birth: 05/04/88
Affiliations
- Two time Box Cricket League Champion at NICE
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Gujarati
Beginner
A1
Accomplishments
- Winner of Annual Hackathon Event 2023
- Winner of Annual Avishkar Event 2024
- Winner of Multiple Quarterly ACD Innovation Awards from 2022 till Date
References
References available upon request.
Timeline
Tech Manager (WFM Advanced Services)
NICE Interactive Solutions India Pvt Ltd
06.2016 - Current
Senior System Integrator
Sela Technology India Pvt Ltd
03.2013 - 05.2016
Senior Subject Matter Expert
Amdocs DVCI India Pvt. Ltd
08.2010 - 02.2013
Bachelor of Engineering - Information Technology
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