VIBHA DHURE

Government Business – (CMS-OPS)

• Managed end-to-end Central Govt. Pension processes including e-PPO creation, e-revision, monthly pension disbursement, DA/arrears disbursement, Life Certificate update & MIS reporting to CPAO.
• Handling daily government operations, including state tax disbursements, TIN 2.0, GST, and customs duty, while proficiently managing and processing high volumes of direct tax and NTRP payments, alongside RBI Bonds (FRSB - Taxable).
• Conducted UAT testing and successful implementation of Ultra GBM Software
• Supervised PFMS manual request processing & DSC activation
• Timely submission of regulatory reporting, monthly reporting, Productivity utilization report and RBI reporting
• Analyzed and complied daily MIS trackers, tax volumes, EOD, aging maintenance, and presenting reports to senior management on a daily and monthly basis.
• Reviewed calculation of vendor payment bills for Billdesk and Razorpay.
• Conducted thorough process reviews and automation to improve efficiency and minimize manual effort.Managed manual processing of Maharashtra Professional Tax payments through IDBI Bank.

Government Business – CIVIL Pension portfolio

• Managed end-to-end Central Govt. Pension processes including e-PPO creation, e-revision, monthly pension disbursement, DA/arrears disbursement, Life Certificate update & MIS reporting to CPAO.
• User Acceptance Testing (UAT)/ Application testing of Ultra GBM Software before Go-Live

Retail Products – Point on Sale (POS)

• Handling activities of on-boarding of POS machines in the Worldline application, updating charges in the ISG system.
• Handling Maintenance of Terminals, Terminal Charges maintenance
• Handling mail management and escalation mails.

Team Management

• Team Management (Leave, Performance Management, Mentoring)
• Conducting one-on-one review, Annual Performance Review meet with Team Members
• Setting up Yearly Performance Objectives for all Team Members

• Worked with Government Business Team and Handled overall Agency Business activities
• Knowledge about Banking Business – Pension, PPF, New Pension Scheme, RBI Bond, GST, State Tax

• Handling operational activities of CBDT and GST collections and reporting to RBI
• Handling remittance and refund from RBI of Unclaimed deposits under The Depositor Education and Awareness Fund Scheme (DEAF Scheme), 2014
• Disbursement of pension to Central Government and Defense pensioners on monthly basis
• Publish MIS Reports to RBI and Compliance Team (Weekly / Quarterly / Monthly
• Preparation of Turnover commission from RBI for GST, State Tax and pension
• Managing timely remittance of PPF, Interest run on PPF account and remittance of collections
• received from NPS subscribers to the concern authority within prescribed TAT
• Performing RCA for Internal Audit Queries and Business Reporting
• Testing UAT in the system and update the details to IT to apply in the Live server
• Training team members, Branches on Tools, Functions and Process Overview.
• Active involvement in Process Improvement.

End-To End process management of Pension

• Preparing Pension Payment Oder / Amendment For Central Government and Defense Pensioners
• Pension Daily Remittance to RBI
• Disbursement of DEARNESS Allowance / Arrears
• Monthly Pension Payment disbursement
• TDS Reconciliation on pension
• Investment proof validation in GBM Module
• Day to day pension query resolution
• MIS Reporting for higher management

End-To End process management of PPF

• PPF requests management
• Daily Remittance of PPF Contribution to RBI
• MIS Reporting for higher management
• Handled PPF interest run