Playing and watching Cricket , Driving, listening Music
SUSHIL JADHAV
Team Leader
MUMBAI
Summary
To be constantly self-motivated and motivate others in the process of achieving individual goals and goals of the organization, to make a bright and exciting career in life.
Overview
10
10
years of professional experience
1
1
Language
Work History
Consumer Relations Team Leader
Teleperformance
India
06.2014 - 02.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
C.C.A.
ARAMEX COURIER & LOGISTICS
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
Sales Advisor
Goldshield Health Care Pvt Ltd
India
- Educated customers on the benefits of various supplements, vitamins, and natural remedies for optimal health outcomes.
- Boosted sales revenue through effective upselling of wellness products and services.
- Conducted regular follow-ups with customers to ensure their continued satisfaction and progress towards wellness goals.
- Utilized upselling techniques to promote additional products and increase sales.
C.C.A.
SHOPPERS STOP
- Tagged and prepared new merchandise for retail sales.
- Placed new and existing brand products in competitive retail locations.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Informed guests of appropriate products available to increase retail sales.
Cashier/Banquet In charge
HOTEL SURESHA
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Supported event planning efforts for conferences or special occasions held at the hotel premises.
Education
Skills
Team Management
Customer Service
Quality Control
Sales expertise
Major Responsibilities
- Keep Team members Engage Evolve and Encourage.
- Keep check of the Quality assurance and empower CSAT.
- Motivate Team members help in achieving Individual performance and also Team performance.
- Keep Team members inform about their KPI'S
- Interacting with customers to ensure they have a desirable and shareable experience
- Handling customer concerns and complaints in a timely manner.
- Establishing a positive rapport with all clients and customers in person or via phone.
- Evaluate problems and complaints of callers and provide proper solutions to them.
- Respond to the needs of customers and provide personalized service.
- Identify any issues that customers might be struggling with.
Personal Information
- Expected Salary: 30- 40% growth on current salary.
- Date of Birth: 04/07/84
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Computer Literacy
English Typing speed with 30wpm, MS-OFFICE, MSCIT, SAP ( PP Module )
Why Selected
- Experience as a Customer Care Executive
- Enthusiastic and hard worker.
- Can Execute work efficiently, accuracy and attendance
Disclaimer
I declare that the above facts given by me are true to the best of my knowledge and belief.
Interests
Timeline
Consumer Relations Team Leader
Teleperformance
06.2014 - 02.2024
C.C.A.
ARAMEX COURIER & LOGISTICS
Sales Advisor
Goldshield Health Care Pvt Ltd
C.C.A.
SHOPPERS STOP
Cashier/Banquet In charge
HOTEL SURESHA