Sushil A. Jain
Payroll Ops Manager, U.S.
Pune
Summary
Highly accomplished and reliable professional with over 17+ years of experience in U.S. Payroll and HR Shared Services within multinational organizations. Expertise in Payroll, HR operations, HR systems, project management, and team leadership. Proven track record in executing successful transitions, managing global operations, and overseeing projects from planning through stabilization and optimization.
Overview
17
17
years of professional experience
2007
2007
years of post-secondary education
Work History
Payroll Ops Manager, U.S.
Amazon Development Centre
08.2015 - Current
- Currently leading US payroll operations for a team of 32, including 4 team managers as direct reports
- Extensive experience in end-to-end North American payroll processing across various pay cycles
- Expertise in US Payroll and Compliance, with experience in internal & external audits
- Successfully managed transitions to the delivery center in India, streamlining operations
- Project experience in M&A integration and HRIS, including migration from ADP PayForce to NextGen PeopleSoft to Lyric
- Extensive knowledge in US payroll domain
- Strong proficiency in stakeholder and team management, fostering collaboration and achieving operational excellence
- Hands-on experience in creating and maintaining SOPs and documentation for operational efficiency
- Exceptional communication and presentation skills, with a proven ability to influence and lead
- Responsible for resource planning, mentoring, and conducting performance appraisals for team members
- Led automation initiatives resulting in savings of $100M in 2022 and 2023, with 10 FTE worth of efforts savings in 2024
- Identified and implemented process improvements, ensuring alignment with organizational policies
- Regularly shared process insights and improvement ideas, fostering a culture of continuous learning within the team
Assistant Manager
EXL Services
02.2014 - 08.2015
- Managed 7-member team and was responsible for end-to-end payroll processing for 5,000 US employees
- Lead, trained, and monitored team performance to ensure operational efficiency and accurate, on time payroll processing
- Cultivated a dynamic work environment that encourages development opportunities and motivates the team to achieve high performance
- As a process owner, was responsible for overseeing the timesheet process, including the calculation of Overtime, Premium Pay, and Holiday time
- Processing of final pay for state terminations, including PTO payout
- Managing direct deposit rejections and paycheck stop payments
- Responsible for the end-to-end transition of payroll processes and the preparation of process documentation
- Leading the team through planning, monitoring, and work allocation, ensuring optimal performance
- Serving as the primary point of contact for clients (employees, HR, and payroll vendors) on bi-weekly deliverables
- Conducting reviews to ensure the accuracy and timeliness of payroll processing
- Ensuring payroll processes and documentation was compliant with SOX audit requirements
- Leading year-end reconciliation to validate the accuracy of W2s for the US payroll process
- Continuously identifying opportunities to streamline processes, aiming for zero errors, saving penalties within deliverable deadlines
- Organized and conducted comprehensive payroll training for team
- Achieved a 0.5% error rate reduction (from 11%) in 9 months through audits and targeted automations
Sr. Payroll Analyst
Allscripts
03.2008 - 02.2014
- Company Overview: A US based Healthcare Software Development company
- Joined as a Payroll Executive and underwent two months of remote training on the US Payroll process (Remote Transition)
- While reporting to the Manager, acted as a mentor to six-member team, overseeing operational activities
- Responsible for end-to-end payroll deliverables, ensuring accuracy and timely processing
- Trained and certified by ADP (payroll vendor) on the R&R tool for generating ad-hoc reports for stakeholders
- Managed timesheet tracking and processing for 1,500+ hourly employees each pay cycle, ensuring timely and accurate payments
- Assisted the stock administrator in reconciling stock reports and processed stocks in the payroll system
- Successfully transitioned the US payroll process to India in 2011 for 6,000 employees, completing the transition within 4 weeks through comprehensive process and tax-related training
- Assisted in managing international payroll processes and remote transitions
- Acted as the primary point of contact for ADP, 401K-Schwab, US State Locality Setup, New State Tax ID setup, and US Labor Data (BLS) reports, handling government-related queries from employees and third parties
- Generated invoices, manual checks, managed 401K contributions, and performed reconciliation of pre- and post-payroll reports
- Managed tasks such as severance payments, handling STD and LOA, terminations (including special state terminations with immediate payout), new-hire processes, tax reconciliation, overpayment recovery, stop payments, DD rejections, bonuses, and 401K processing benefits reports
- Knowledgeable in quarterly tax adjustments and reconciliations
- Trained by ADP (payroll vendor) to lead payroll year-end processes
- Managed US state tax reconciliations on an annual basis
- Processed pre- and post-payroll reports to verify the accuracy of payroll data
- Processed stock entries in the payroll system for proper reflection in employee W2s
- Ran out-of-sequence payroll to record stock taxes above $100,000
- Ensured compliance with SOX and external auditor EY for controls, maintaining confidentiality and adherence to regulations in payroll activities
- Served as the single point of contact for payroll documentation and record-keeping for both internal and external audit purposes
- A US based Healthcare Software Development company
Education
Master’s Degree - Business Administration
ICFAI Chinchwad Centre
Bachelor’s Degree - E-Commerce
North Maharashtra University
Skills
ADP Pro-Business
Noteworthy Milestones
- Allscripts, Living CLEAR Values Certification, MVP (Pat on the Back) award for successful transition of payroll processes, Certificate of Appreciation for Outstanding Performance
- EXL, Shining Star Award for payroll transition, Best Assistant Manager for outstanding performance, Part of the Best Team of 2014
Us Visa Validity
12/31/33
Personal Information
- Passport Expiry Date: 12/31/32
- Date of Birth: 06/30/84
- Marital Status: Married
Accomplishments
- Saved the company approximately $75 million of penalty pay per year by leveraging Same Day Payment process for California state terminations.
- Supervised team span of 65 staff members (including people managers).
- Saved 6 FT's production by implementing ticket automation process.
- Earned the “Sky Walker” Award in 2019 & 2023 to be compliant in processing quick pay state terminations and saving penalty pay.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit SharingWork from home optionLanguages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Bilingual or Proficient (C2)
Timeline
Payroll Ops Manager, U.S.
Amazon Development Centre
08.2015 - Current
Assistant Manager
EXL Services
02.2014 - 08.2015
Sr. Payroll Analyst
Allscripts
03.2008 - 02.2014
Bachelor’s Degree - E-Commerce
North Maharashtra University
Master’s Degree - Business Administration
ICFAI Chinchwad Centre
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