SUSHIL KUMAR

• Assisted corporate clients in planning and booking domestic and international travel itineraries, ensuring cost effectiveness and compliance with company guidelines
• Resolved travel-related issues, including flight cancellations, rebooking, invoices, credit note and emergency assistance, maintaining a high level of customer satisfaction
• Utilized travel management software to manage bookings, track expenses, and generate reports for management review
• Proficient in corporate travel booking systems (e.g., Concur, Zillious, Galileo, Amadeus)
• Excellent organizational and time-management skills to handle multiple tasks and prioritize responsibilities effectively
• Strong communication and interpersonal abilities, enabling smooth interactions with clients and team members
• In-depth knowledge of corporate travel policies, industry trends, and travel regulations.
• Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
• Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
• Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
• Assisted in research and analysis efforts by supplying input for forecasting, training program assessment and quality assurance program calibration.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Supervised team members to confirm compliance with set procedures and quality requirements.

• Handling travel request through emails and phone calls from corporate travelers for individual, groups
• Workout and planning of Travel itinerary for corporate travelers
• Reservation and ticketing/re-issuance International and domestic tickets on GDS Galileo/Amadeus.

Reservation and ticketing on GDS Galileo & Amadeus