SUSHIL KUMAR

• Streamlined the payment module of Zenoti and prioritized tasks for the Payment team
• Worked primarily with Adyen, Stripe, and Airpay payment processors
• Domain owner of Reconciliation, Dispute and Risk
• Collaborated with the product team to build and enhance dispute, reconciliation, and risk-related features
• Assisted the CSM and services team in addressing customer issues related to disputes, reconciliation, and risk
• Presented business cases for new features, resulting in significant improvement.

i. Automated dispute evidence submission, achieving a 100% evidence submission rate and 45% dispute win rate

ii. Implemented AVS field collection, reducing AVS downgrade fees by over $380k per month

iii. Developed end-to-end risk due diligence framework and enhanced due diligence for customer onboarding

• Streamlined and transferred ownership of Zenoti-Go, the auto-payment functionality
• Managed payment processing rates and facilitated payment device onboarding and troubleshooting
• Collaborated with external vendors and internal compliance team for PCI-DSS certification.

• Analysis of business trend of Gaming Business Client and formulating the future strategy consequently
• Engaged client to gather business requirement/ Report requirement and ensured alignment with development team
• Translated stakeholder requirements into different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams
• Drafted and maintained business requirements and aligned them with functional and technical requirements
• Worked with our Marketing head and business head of the client to assess the impact of different Key Value Drivers on the business
• This helped our client CEO and other stakeholders formalize the strategy for the short to medium term
• Generated report for client on Power Bl, Tableau dashboard and Excel.

• Market research of equity investment in Ahmedabad