Sushil Kumar
Jaipur
Summary
Experienced professional with a strong track record in credit verification and team management at a leading Australian bank. Expert in optimizing workflows, enhancing client interactions, and meeting daily targets. Skilled in technical support for Amazon Seller Central, troubleshooting complex issues, and mentoring teams.
Overview
10
10
years of professional experience
Work History
Process Developer
Genpact India Pvt Limited
Jaipur
08.2021 - Current
- Working for one of the top Australian banks, dealing with credit verification for mortgage loans and related valuations.
- Prepared and analyzed staffing reports based on client needs, providing accurate day-to-day and short-term headcount forecasts.
- Regularly interacted with clients to identify and eliminate non-value-added activities, enhancing efficiency and improving touch time.
- Responsible for meeting daily volume commitments, as promised.
- Focused on nurturing team member strengths and identifying areas for improvement.
Technical Support Executive
Teleperformance
Jaipur
07.2018 - 07.2021
- Provided tier 2 technical support for Amazon Seller Central, resolving complex queries and issues.
- Managed KYC verification for sellers, ensuring compliance and accuracy in the email process.
- Utilized expertise to troubleshoot and address Amazon Seller Central concerns efficiently.
Customer Support Specialist
Aegis Pvt Ltd
07.2014 - 12.2017
- Assisted with postpaid services, billing, and plan modifications.
- Resolved internet and technical issues promptly.
- Applied problem-solving for high customer satisfaction.
Education
Bahelor of Arts -
Kanpur University
01.2019
Senior Secondary Examination -
St. Mary's Higher Secondary School Jabalpur
01.2013
Secondary Examination -
St. Mary's Higher Secondary School Jabalpur
01.2011
Skills
- Consistent performer
- Good at logics
- Customer handling
- Team handling
- Creative
- Dedicated to Work
- MS Azure
- Lean Six Sigma
- Generative AI certified
- Banking tools
- Mortgage loans
- Good communication skills
- US clients
- UK clients
- MS Excel
- MS Word, Excel, and Outlook
Accomplishments
- Silver & Bronze Organisational
- Rewarded as best employee multiples times.
- Two-time quarterly Silver Award winner for exceptional work.
- Three-Time Live Award (Bronze Award) for exemplary performance.
- Appointed as SME within 6 months at Teleperformance, provided training to a new batch of 10 people.
- Best Actor award for Hindi Theater Drama NatSamraat
Hobbies and Interests
- Movies
- Acting & Drama
- Worked for multiple TV shows and Bollywood film Barely ki Barfi
Timeline
Process Developer
Genpact India Pvt Limited
08.2021 - Current
Technical Support Executive
Teleperformance
07.2018 - 07.2021
Customer Support Specialist
Aegis Pvt Ltd
07.2014 - 12.2017
Bahelor of Arts -
Kanpur University
Senior Secondary Examination -
St. Mary's Higher Secondary School Jabalpur
Secondary Examination -
St. Mary's Higher Secondary School Jabalpur
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