Summary
Overview
Work History
Education
Skills
Timeline
Extracurricular Activities
Hobbies and Interests
Personal Summary
Languages
AssistantManager
SUSHIL KUMAR

SUSHIL KUMAR

Ghaziabad Uttar Pradesh

Summary

Dynamic professional with a proven track record at Workplace excelling in sales management and customer experience. Demonstrated ability to surpass sales goals and lead teams effectively. Skilled in inventory control and fostering high customer satisfaction through innovative solutions and strategic guidance. Committed to driving profitability and enhancing team performance.

Overview

14
14
years of professional experience

Work History

Sr.SSE

Lg India
New Delhi
04.2021 - Current
  • Updated and maintained databases with current information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Customer Service Specialist

TATA Croma Infiniti Retail Ltd.
New Delhi
01.2014 - 11.2020
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Led on- and off-site customer support teams across multiple time zones.

Team Leader

Outbound Call Centre in IIFL
Noida
05.2011 - 10.2013
  • Completed ongoing performance evaluations, offering actionable feedback.
  • Devised innovative strategies to capitalize on emerging opportunities.
  • Established clear expectations for employees, providing guidance when needed.

Education

MBA - Retail & Marketing Management

Integral University
Lucknow, UP
01-2022

Bachelor of Arts - Sociology

Ignou
New Delhi, DL

Skills

  • Sales Management
  • Inventory Control Specialist
  • Business Management
  • Profitability Management
  • Store management
  • Product and industry knowledge
  • Individual Performance Management
  • Time management
  • Visual merchandising
  • Customer experience
  • Customer escalation

Timeline

Sr.SSE

Lg India
04.2021 - Current

Customer Service Specialist

TATA Croma Infiniti Retail Ltd.
01.2014 - 11.2020

Team Leader

Outbound Call Centre in IIFL
05.2011 - 10.2013

MBA - Retail & Marketing Management

Integral University

Bachelor of Arts - Sociology

Ignou

Extracurricular Activities

Participated in various Quizzes & cultural activities in school.

Hobbies and Interests

  • Go for daily morning walk gym
  • Reading book
  • New updates News

Personal Summary

Father Name - Mr. Sheoraj Singh

Mother Name - Mrs. Savitri Devi

Marital Status - Married 

Dob - 10 June 1987

Languages

  • Hindi
  • English
  • Urdu

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SUSHIL KUMAR