Sushil Kumar
Gurgaon
Summary
Dynamic Customer Success Manager with a proven track record at Cloudsteer Technology, specializing in Salesforce Consulting and Business Analysis. Possesses hands-on experience within the Salesforce ecosystem, with a strong focus on delivering value-driven and scalable solutions. Adept at customizing Salesforce to strengthen client relationships, drive user adoption, and align systems with business objectives. Skilled in eliciting and analyzing requirements from diverse stakeholders and translating them into clear, comprehensive documentation, including BRDs, User Stories, and Process Flows. Passionate about transforming data into actionable insights and fostering cross-functional collaboration to enhance operational efficiency and user satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Cloudsteer Technology Private Limited
Gurugram
04.2022 - Current
- Gathered and documented business requirements from stakeholders for Salesforce CRM customization and enhancements.
- Worked closely with developers to translate business requirements into technical specifications.
- Conducted testing and validation of Salesforce customizations to ensure they met business needs.
- Ability to configure Salesforce to meet business requirements, including custom fields, page layouts, etc.
- Skill in managing user access, permissions, and security settings within Salesforce.
- Proficiency in data management tasks such as data import, export, and cleaning within Salesforce.
- Skill in creating custom reports and dashboards in Salesforce to provide insights to stakeholders.
- Knowledge of integrating Salesforce with other systems to ensure data consistency and streamline business processes.
Assistant Manager
Signature Global
Gurugram
01.2022 - 03.2022
- Collaborating with SMEs/Product Owners and clients to define requirements and ensure alignment with expectations.
- Leading cross-functional teams, facilitating stakeholder communication, and guiding product development from start to finish.
Assistant Manager
Vatika Group
Gurugram
01.2013 - 12.2021
- Managed user accounts, profiles, roles, and permissions to ensure proper access control.
- Conducted user training sessions and provided ongoing support to ensure user proficiency and adoption.
- Customized Salesforce objects, fields, page layouts, and record types to align with business requirements.
- Oversaw data migration projects, including data cleansing, mapping, and import/export using data loader tools.
- Created custom reports and dashboards to provide actionable insights into key performance metrics and business trends.
- Provided comprehensive training to users at all levels, including end-users, managers, and executives, to ensure effective adoption of Salesforce.
Education
Master of Business Administration -
Maharshi Dayanand University
01-2014
BCA -
Sikkim Manipal University
01-2012
Skills
- Salesforce Administration
- Salesforce configuration
- Data management
- Agile & Waterfall Methodologies
- Business Analysis
- Client Relations
- Vendor Management
Certification
- Salesforce Administrator - 2024
Hobbies and Interests
- Practicing yoga
- Playing Cricket
Timeline
Customer Success Manager
Cloudsteer Technology Private Limited
04.2022 - Current
Assistant Manager
Signature Global
01.2022 - 03.2022
Assistant Manager
Vatika Group
01.2013 - 12.2021
Master of Business Administration -
Maharshi Dayanand University
BCA -
Sikkim Manipal University
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