Summary
Work History
Education
Skills
Disclaimer
Personal Information
Languages
Timeline
Generic

SUSHIL KUMAR

New Delhi

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Work History

Front Office Manager

Suncourt Corporate
Karol Bagh
  • Coordinated with other departments to ensure smooth running of the entire hotel operation.
  • Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
  • Performed administrative duties such as filing documents, answering phones.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.

Front Office Manager

Hotel Swati
Karol Bagh
  • Performed administrative duties such as filing documents, answering phones.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Analyzed customer feedback data to identify areas of improvement.
  • Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.

Education

B.A PROGRAMME -

IGNOU
DELHI

12th pass out -

C.B.S.E Board
DELHI

10th pass out -

C.B.S.E Board
DELHI

Learning English speaking course -

American Institute
Karol Bagh

Skills

  • Basic Knowledge Of Computer
  • Time management
  • Strong leadership
  • Good presentation
  • Analytical skills
  • Positive approach
  • Ability to multitask
  • Honest
  • Sincere
  • Hardworking
  • Effective communication
  • Relationship building

Disclaimer

I confirm that the information provided by me is true to best of my knowledge and belief.

Personal Information

  • Father's Name: Mr. Nanak Chand
  • Date of Birth: 09/10/94
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Front Office Manager

Hotel Swati

Front Office Manager

Suncourt Corporate

B.A PROGRAMME -

IGNOU

12th pass out -

C.B.S.E Board

10th pass out -

C.B.S.E Board

Learning English speaking course -

American Institute
SUSHIL KUMAR