SUSHIL KUMAR
Delhi
Summary
Result-driven Banking Operations professional with 8+ years of experience in Treasury Fulfillment, Deposit Management, and AML Operations at Bank of America. Expert in end-to-end account operations, MIS reporting, stakeholder coordination, and team handling. Strong focus on compliance, process improvement, and delivering high-quality client outcomes.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Team Developer | Treasury Fulfillment Service Operations
Bank of America
2017.03 - Current
- Manage end-to-end deposit account opening and closure processes ensuring compliance and accuracy.
- Create and review General Ledger entries using GFS and ICON platforms.
- Perform AML transaction review including balance transfers and cashier's checks.
- Handle executive escalations, client disputes, and ensure SLA and CTQ delivery.
- Lead team operations in manager's absence and coordinate with US Line of Business stakeholders.
- Prepare MIS, queue, backlog, and performance reports for senior leadership.
- Support BCP activities and workflow allocation across onshore and offshore teams.
Team Member
Bank of America
2011.06 - 2015.05
- Worked on HL&I; operations for foreclosed and bankrupt properties.
- Reviewed contractor documentation and authorized payments post-verification.
- Supported foreclosure date tracking in coordination with attorneys and SLM teams.
Customer Care Executive
Tech Mahindra
2010.01 - 2010.12
- Handled customer interactions and ensured service quality and resolution.
Customer Care Executive
Aegis BPO
2008.08 - 2009.12
- Provided voice-based customer support and met performance metrics.
Education
Bachelor of Arts -
Kanpur University
2008-01
Skills
Banking Operations & Treasury Fulfillment
AML / KYC & Risk Review
Deposit Account Opening & Closure
General Ledger & Reconciliation
MIS & Performance Reporting
Advanced Excel SQL Power BI Tableau
Stakeholder & Team Management
Process Improvement & SLA Adherence
Certification
Data Analytics – Advanced Excel, SQL, Power BI, Tableau
Timeline
Team Developer | Treasury Fulfillment Service Operations
Bank of America
2017.03 - Current
Team Member
Bank of America
2011.06 - 2015.05
Customer Care Executive
Tech Mahindra
2010.01 - 2010.12
Customer Care Executive
Aegis BPO
2008.08 - 2009.12
Bachelor of Arts -
Kanpur University