Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Roles And Responsibilities
Strong Capabilities
Personal Information
Training
Timeline
Hi, I’m

Sushil Kumar Mandal

QSR
Bangalore
Sushil Kumar Mandal

Summary

Results-driven professional with over 10 years of proven success in driving business growth, sales development, and operational excellence across the Retail and Hospitality sectors. Demonstrated expertise in restaurant operations, F&B management, and customer experience, with a consistent record of improving profitability and market reach.

Highly skilled in strategic business planning, resource optimization, inventory control, and team training, with the ability to implement effective systems aligned with organizational SOPs. Recognized for building high-performing teams, maintaining financial discipline, and ensuring exceptional operational standards.

A goal-oriented leader with strong analytical, interpersonal, and communication skills, capable of fostering collaboration and achieving results through strategic execution and people development

Overview

12
years of professional experience
6
Certifications
1
Language

Work History

McDonald's India, West Life Food World Ltd

Operation Lead South - Mc Delivery
04.2025 - Current

Job overview


  • Handling the 181, restaurant south of McDelivery sale, and customer retention.
  • Fixing the operation of all 181 restaurants, such as Complaunt/Mark, Ready, and others.
  • Forecasted sales trends to plan team resourcing.
    Handling all South City complaints and customer retention.
  • Handling all three 3PO deals from Swiggy, Zomato, and Magic Pin, creating the weekly offers for all partners to drive sales.
  • Taking care of the payment of all partners, such as Swiggy and Zomato, so that operations are running smoothly.
  • Taking care of tech issues with our tech team and a third party.
  • Taking care of the sale of McDelivery is coming from last year.
  • Growing the own channel business through handling four rider supervisors and 200 riders.
  • Making sure all the riders pay out is happening weekly with the right number of orders and attendance.



McDonald's India, West Life Food World Ltd

OPS Consultant
07.2022 - 03.2025

Job overview

  • Driving overall restaurant profitability and operational excellence through strong RGM leadership and effective team management.
  • Doing multiple system support visits to make sure all system KPIs are in place and outcomes are achieved.
  • Doing check-in visits for all the support visits to make sure action plans are being executed for consistent results.
  • Coached and mentored restaurant management teams to ensure consistent implementation of McDonald’s people practices and operational systems.
  • Built and sustained a robust pipeline of management talent across all levels by leveraging structured development tools and learning programs (RDM, NABIT, management curriculum).
  • Established clear performance objectives and Individual Performance Plans (IPPs) for restaurant general managers, ensuring timely one-on-one reviews and feedback sessions.
  • Ensured disciplined execution of organizational roles, routines, and the 12 key systems to maintain brand standards, and deliver superior guest experiences.
  • Led recruitment, selection, and onboarding of managerial talent to ensure capability alignment, and long-term growth within the organization.
  • Recognized and rewarded high-performing teams, fostering a culture of accountability, engagement, and continuous improvement.
  • Conducted regular audits to ensure full compliance with operational standards, safety regulations, and internal policies.
  • Enhanced operational efficiency by streamlining workflows, optimizing processes, and implementing best practices across restaurants.

McDonald's India, West Life Food World Ltd

Restaurant General Manager
07.2018 - 06.2022

Job overview

  • Managing systems that directly affect the P&L of the store.
  • I have increased the restaurant sales from 40 lakh to 1 crore. and continuous 10% comp.
  • Responsible for achieving sales and profitability targets. • Responsible for crew and management development of the restaurant.
  • Responsible for ensuring the retention of employees in the restaurant.
  • Primarily responsible for conducting performance reviews of all employees.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Monitored inventory of supplies and purchase orders to maintain adequate stock levels.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

McDonald's India, West Life Food World Ltd,

Assistant Restaurant Manager
01.2015 - 06.2018

Job overview

  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Managed staff schedules, and maintained adequate coverage for all shifts. • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices, and inventory management.
  • Worked closely with restaurant managers to develop and implement marketing initiatives.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Managed a team of up to 50 restaurant staff, involved in hiring people, managing orientation, and keeping them engaged to perform at the highest standards.
  • Ensured food safety at the restaurant by completing frequent line checks.


McDonald's India, West Life Food World Ltd,

Shift Manager
01.2014 - 12.2015

Job overview

  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate them toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
  • Promoted a positive work environment through open communication and constructive feedback.

Education

R K College
Mahbubani, Bihar

Bachelor of Arts from Accounting And English Hon
04.2001

University Overview

  • Mithila University Darbhanga
  • GPA: 56%

R K College
Madhubani, Bihar

High School Diploma
04.2001

University Overview

  • Board of intermediate Education
  • GPA: 74%

Anup High School
Bhatsimar Madhubani

10th standard
04.2001

University Overview

  • Board of Secondary Education
  • GPA: 44%

Skills

Business Growth & Profitability Optimization – Driving revenue expansion and sustainable margin improvement through data-backed business strategies

Certification

Certified in -Operation Proficiency Program (OPP), (2022) (Got trained on how to improve our consulting skills in terms of Discover, Explore, Implement, and Improve) Mumbai

Accomplishments

Accomplishments
  • Till Now in all Performance reviews consistently I have rated as Excellent and recognized as top performer of the Hyderabad region
  • I was able to improve the Delivery transaction count from 120 avg per day to 320 per day by reaching out to various customer in the local trading area through multiple modes of communication
  • I was able to improve the dine in transaction counts by 100 per day by doing lot of customers connect activities and by giving better customer experience
  • Was able to make the negative cash flow restaurant to the positive cash flow restaurant by doing effective business plans and executing it
  • Have launched 1st EOTF restaurant and got verified the 1st EOTF store in Hyderabad at Prasad I MAX
  • Appreciated as the best QSC store in Hyderabad region
  • Have set the training hub on QSC for any type of training in Hyderabad
  • Was appreciated to the highest number on the 'On the go' platform in HRPL
  • Have bought store in top of the reason from IPUR
  • Running number 1 store in terms of sale in Hyderabad
  • Have given highest Cash flow in Hyderabad Region
  • Running store which is near to touch the 1cr per Month Soon

Roles And Responsibilities

Roles And Responsibilities
Hiring the right people with the structured interview process and conducting orientation to all new joinees, Providing continuous and effective training through the training team to develop and retain the employees in the organization, Conducts crew and managers meeting to pass on the important information down the line to all the employees for improving the performance of Employees, Conducting performance reviews in every six months for all employees and coaching them and giving feedback accordingly to improve performance and recognizing, Recognizing and rewarding the employees every month for the best performance and encouraging them to continue the same, Conducts communications days for all management team to discuss their performance and training required for further growth and making them confident and competent, Responsible for Sale building through online Business, Providing right resources for management team like (right people at right levels, all product needed, good, conditioned equipment and proper training of using the resources) to deliver the outstanding customer Experience, Reaching out to the different segments of the customers by dividing the trading area and making the local sales marketing plans, Implementation of new products launch & new procedures smoothly by conducting innovative and participative training sessions, Conducting promotional activities and adjusting as needed to ensure operational standards are maintained, Targets are simplified and divided among the team members and demonstrate they achieve the targets, Accountable for Profit and loss for 6 Stores, Making QBP for the Store to set the target for quarter and initiative as per position, Making the plans to achieve the targets of Profits and progress of the targets will be reviewed every day, P & L are made every month starting and during Mid-month to know the progress of profit and to make plans to cover the deficit by month end, Proper projections are taken to order the products for store operations, weekly and monthly inventories are conducted accurately, and purchase tallying will be done to control the stat loss, Keeping the track of controllable like Food cost, labor and utilities making plans to achieve the targets of the controllable, Proper planning will be done, and tasks are delegated among the team to control the controllable, Completing walk through weekly to see the growth and to identify weekly opportunity to have the clear expectation from all Managers, Doing Safety Audits to check the process going in store against safety and security, Completing Food safety twice in month to understand the opportunity of food safety, Checking all Department files weekly to keep 100% process, Doing review of the Training and People file on monthly Basis, Completing company-related paperwork on time, conducting monthly inventories and maintaining the people files 100% with legal requirements, Reviewing the performance of the restaurant on three months basis and identifying the opportunities and creating the action plans with the right strategies to address those opportunities

Strong Capabilities

Strong Capabilities
  • Able to manage the team of 40 to 45 by showing leadership styles and by providing better ideas to achieve the goals of the organization
  • Motivating and energizing team members by recognizing their hard work and helping them to move to the next level in the organization
  • Always customer centric able to deal with different types of customers and give them the better customer experience
  • Observing, understanding and finding the root cause and effectively making the action plans and executing strongly to address the root cause and to get better business results
  • Able to diagnose the business and understand the trends and find the opportunities and act accordingly
  • Able to understand the local trading area and make plans to build business awareness among the trading area
  • Taking initiative and coming up with new ideas and working hard to achieve the organizational goals
  • Changing the initiative if it’s not working for any reason in middle of Quarter

Personal Information

Personal Information
Date of Birth: 1991-03-02

Training

Training
  • Operation Proficiency Program (OPP), 2022-01-01, Mumbai, Got trained on how to improve our consulting skills in terms of Discover, Explore, Implement, and Improve
  • Business Leadership practices, 2018-01-01, Hamburger University, Singapore, Got trained on making the effective business plans by analyzing the current business results
  • Restaurant Leadership Practices, 2016-01-01, Hamburger University, Singapore, Acquired one week of training on Restaurant Leadership from Hamburger University in Singapore
  • Effective Management Practices, 2015-01-01, Trained in hiring, orientation, retention process of the company and managing the day to day Store operations
  • Advance Shift Management Course, 2014-01-01, Trained in Managing the Store operation systems like Inventory, Training and Scheduling
  • Shift management course, 2014-01-01, Trained in shift Management planning of people as per the sales requirement and maintaining the stock levels as per the customer demand, training the employees in providing the proper customer satisfaction

Timeline

Operation Lead South - Mc Delivery
McDonald's India, West Life Food World Ltd
04.2025 - Current
OPS Consultant
McDonald's India, West Life Food World Ltd
07.2022 - 03.2025
Restaurant General Manager
McDonald's India, West Life Food World Ltd
07.2018 - 06.2022
Assistant Restaurant Manager
McDonald's India, West Life Food World Ltd,
01.2015 - 06.2018
Shift Manager
McDonald's India, West Life Food World Ltd,
01.2014 - 12.2015
R K College
Bachelor of Arts from Accounting And English Hon
04.2001
R K College
High School Diploma
04.2001
Anup High School
10th standard
04.2001

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Sushil Kumar MandalQSR