Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
TECHNICAL SKILLS
Timeline
Generic

Sushil Prasad

Kharghar

Summary

Accomplished Business Analyst with over 10+ years of diverse experience, including more than 5+ years in business analysis and application support across procurement, sales operations, and enterprise SaaS environments. Proven expertise in stakeholder management, business process reengineering, functional documentation, and driving cross-functional teams to deliver impactful solutions.

Overview

14
14
years of professional experience

Work History

Business Analyst/Tech Lead

GEP Worldwide
Mumbai
09.2020 - Current
  • Lead a team of analysts supporting enterprise-level procurement applications; oversaw functional issue resolution, process mapping, and SLA compliance for global clients.
  • Acted as an SME for Salesforce-based procurement workflows and SMART applications.
  • Acted as a liaison between technical teams and business stakeholders to ensure proper order processing, exception handling, and client-specific customizations using Salesforce and SMART applications.
  • Conducted detailed requirement-gathering sessions with stakeholders; translated business needs into BRDs, FRDs, and user stories for implementation teams.
  • Designed and executed UAT scenarios to validate system changes, and coordinated with QA teams for regression testing.
  • Delivered client-specific training and knowledge transfer sessions, increasing user adoption, and reducing support tickets by 30%.
  • Partnered with cross-functional teams (sales, implementation, and support) to lead digital transformation efforts and continuous improvements.
  • Collaborated with cross-functional teams to gather requirements for projects.
  • Prepared reports and presentations to communicate findings and recommendations effectively.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Ensured adherence to SLAs and process documentation for global clients.
  • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.

Senior Application Analyst

Accenture
Mumbai
05.2018 - 08.2020
  • Worked on tools: Google Ad Manager, Operative One, JIRA, and Google Cloud.
  • Managed the E2E sales order lifecycle for APAC region clients; worked directly with Google's legal and sales teams.
  • I led a team of 10 members, serving as the sole point of contact for the client, and managed all project executions and communications directly.
  • Processing and entering orders processed various orders on the Client Order Management application, as per Standard Operating Procedure and Revenue Recognition Policies.
  • Responsible for handling pre- and post-order booking inquiries to ensure customer satisfaction. Serve as a trusted advisor on pricing, product configuration, and business terms to drive deal closure.
  • Receive, process, and verify the accuracy of orders from customers by utilizing the company's internal CRM mainframe systems.
  • Assist Customer and Sales Managers in executing the agreement and order forms to close the deals successfully, and thereafter, ensure the provisioning of their services.
  • Serve as an escalation point to business partners for order-to-cash operations, and ensure compliance with sales and business approval policies. Act as the primary liaison with all cross-functional business partners involved in the order process to facilitate deal closure.
  • Collaborated with cross-functional teams to drive project execution and alignment.

Delivery Engineer

Schneider Electric Systems India Pvt Ltd
Mumbai
07.2011 - 12.2018
  • Coordinating with the Project, Pre-Sales, After-Sales, Operations, and Dispatch teams in executing an order offer to Dispatch. Also, target identifying new customers for several products, and building relationships with the customers.
  • Material planning based on sales forecasts and production plans for U.S. suppliers and U.K. suppliers for business in India.
  • Planning and control of material, taking into account the material available in stock, as well as the material in transit.
  • Purchasing the right material at the right time, in the right quantity, of the right quality, and at the right prices from approved suppliers.
  • Stock management and inventory control of fast-moving and slow-moving items.
  • Review of the identified third-party system layout items shall be sent to the respective sub-vendor to get the techno-commercial offer.
  • Creation of a purchase order in SAP, and see approval from the respective team for high-value deals.
  • Creation of a goods receipt in SAP after the receipt of material in stock.
  • Preparing quotations, vendor registration (online).
  • Responsible for timely processing of received orders, booking, and loading in the factory.

Education

Bachelor of Engineering - Instrumentation

Mumbai University
01.2012

Skills

  • Cross-functional leadership
  • Business process optimization
  • Stakeholder and client engagement
  • Functional and technical documentation (BRD/FRD)
  • UAT planning and execution
  • Training and change management
  • Salesforce, SAP, SMART, Skyvine, Google applications, and software
  • Requirements elicitation

Accomplishments

  • Earned digital badges for various online courses (SCM basics, procurement management, expert insights on essential customer service skills, etc.)
  • Trained the new hires and provided on-floor support during the OJT phase at Accenture
  • Involved in developing and incorporating the computerized system in the purchase department

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2

TECHNICAL SKILLS

Tools/platforms: Salesforce, SAP, SMART, Skyvine, Google Workspace

Processes: order management, procurement lifecycle, CRM operations

Documentation: BRD/FRD creation, UAT logs, SLA reports

Timeline

Business Analyst/Tech Lead

GEP Worldwide
09.2020 - Current

Senior Application Analyst

Accenture
05.2018 - 08.2020

Delivery Engineer

Schneider Electric Systems India Pvt Ltd
07.2011 - 12.2018

Bachelor of Engineering - Instrumentation

Mumbai University

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Sushil Prasad