Sushil Salvi
Project Manager
Mumbai
Summary
Resourceful Project Manager with 6+ years of experience working with teams to accomplish short- and long-term project goals. Work closely with clients to ensure exceptional service was being delivered. Responsible for overseeing all projects to ensure deliverables were on time, within budget and of high quality by utilizing Excel, Gantt charts and variance reports in MS Project.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Project Manager
NCR Atleos
04.2018 - Current
- Led and managed over 40+ Professional Services software projects in the past 6 years, overseeing project scopes, timelines, budgets, and deliverables.
- Coordinated cross-functional teams, including developers, consultants, and client representatives, to ensure project objectives were met.
- Conduct regular check-ins, project status meetings with senior clients stake holder to ensure alignment on project goals which leads to developed and maintained strong client relationships.
- Implemented project management best practices, reducing project delivery times by 15% and increasing efficiency.
- Managed project budgets up to $3 million, consistently delivering projects within budget and achieving 92% client satisfaction rate.
Business Analyst
NCR Corporation India Pvt. Ltd
09.2012 - 03.2018
- Responsible for reporting performance against contracted Service Levels for all customers across APAC region
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
Senior Associate
Wipro BPO Pvt LTD
08.2007 - 09.2012
- Interacting with the Area Service Managers (ASM’s) based in countries of Asia Pacific Region to escalate the critical matters to higher authority to take up necessary actions
- Provide in depth analysis to region heads to facilitate better service delivery and customer service
- Publishing weekly, monthly performance report and scorecard (Dashboards)
- Ensure that solutions are consistent with the unit business operations, standard process, client commitments
- Addressing various queries, issues raised by clients, handling escalated queries, disputes and resolving them within the turnaround time.
Underwriter Assistant
HDFC Standard Life Insurance Co LTD
03.2006 - 08.2007
- Processing underwriters decisions in various applications & databases
- Conveying underwriters decisions to the branches across the country
- Handling queries and conveying decisions
- Coordinating with the branches for sending the rate up letters with illustration
- Day to Day updating of Accepted proposals in the system.
Education
Bachelor of Commerce - Commerce
Mumbai University
Mumbai 03.2006 - 03.2009
Skills
Continues Improvement (6σ - GB)
Technical acumen
Project Management Software: Microsoft Project, JIRA.
Collaboration Tools: Microsoft Teams, Zoom
Microsoft Office Suite (Excel, PowerPoint, Word)
Data Analysis Tools: Tableau, Power BI, SAP Interface and EDW tools.
Six Sigma Methodologies
Professional Development
PMP Certification, 2023, ITILV4 Foundation Certification, 2019, Data Science Certification, 2017, Six Sigma Green Belt Certification, 2014
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Marathi
Upper intermediate (B2)
Timeline
Project Manager
NCR Atleos
04.2018 - Current
Business Analyst
NCR Corporation India Pvt. Ltd
09.2012 - 03.2018
Senior Associate
Wipro BPO Pvt LTD
08.2007 - 09.2012
Bachelor of Commerce - Commerce
Mumbai University
03.2006 - 03.2009
Underwriter Assistant
HDFC Standard Life Insurance Co LTD
03.2006 - 08.2007
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