Sushil Tiwari

Experienced, dedicated, energetic and highly motivated hospitality professional with extensive Eighteen years of experience, knowledge and an impressive record of achievements within all facets of Sales & Marketing, administrative and customer service management through hospitality industry, offering an exceptional teamwork spirit and a positive attitude combined with sound time and resource management skills to enhance productivity, quality, client service and overall bottom-line performance. A guest-oriented person with a happy temperament in life; can collaborate well with different people from all levels and has a very optimistic view in life; can drive people and motivate them towards a common goal; highly organized and can work with minimal supervision. Proven ability to work effectively under pressure to meet deadlines and deliver first-class results and effectively balance organizational and employee needs coupled with exceptional problem-solving and interpersonal skills. Quick learner and highly energetic with earnest drive to learn and apply innovative ideas and exceed expectations and a persuasive communicator; capable of establishing and maintaining strong rapport with individuals at all levels based on knowledge and professionalism.

• Sales Strategy & Revenue Growth: Developed and executed comprehensive sales strategies to drive revenue across all market segments (corporate, leisure, MICE, and group bookings).
• Team Leadership & Development: Led and mentored the sales team to exceed individual and departmental targets through effective goal setting, coaching, and performance management.
• Market Penetration & Business Development: Identified and pursued new business opportunities, partnerships, and key accounts to increase hotel occupancy and ADR (Average Daily Rate).
• Forecasting & Budget Management: Created accurate sales forecasts and managed departmental budgets to optimize profitability and ROI.
• Client Relationship Management: Built and nurtured strong relationships with key clients, corporate accounts, travel agencies, and event planners to drive repeat business and referrals.
• Collaboration with Revenue & Marketing: Worked closely with Revenue Management and Marketing teams to align strategies, promotions, and pricing to market trends and demand.
• Contract Negotiation & Closing: Negotiated high-value contracts with corporate and group clients, ensuring favorable terms and profitability for the hotel.
• Market Intelligence & Competitive Analysis: Monitored competitor activity, market conditions, and industry trends to adjust strategies and maintain a competitive edge.
• Reporting & KPI Tracking: Analyzed sales performance metrics and prepared executive-level reports to inform strategic decision-making and continuous improvement.
• Brand Representation & Industry Events: Represented the hotel at trade shows, networking events, and industry conferences to enhance brand visibility and attract new business.
• Handle additional responsibilities as and when delegated by the Management.
• Ensured that the proper image was being maintained by all Team Members concerning grooming and uniform standards.
• Supported and participated in all hotel programs, policies and procedures with special emphasis on the orientation of new employees.
• Developed relationships with clients, return guests, group contacts, etc., to provide maximum personalized guest service.
• Implemented and suggested for improvements in overall operations with an emphasis on increasing guest satisfaction and revenues as well as reducing costs. Monitored and analyzed.
• Supervise and provide all porter services with efficiency and politeness.

• Head hotel division in known oldest association in varanasi (Varanasi tourism Guild)
• Founder member in known association ( Tourism welfare association) of UP chapter