SUSHIL KUMAR
KOLKATA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
S.G.Karel & Sons Jewellers Pvt.Ltd.
KOLKATA
12.2021 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Created price tags and merchandise signs for new items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Used product knowledge to suggest items to match client needs.
- Answered questions about current promotions and resolved issues according to store policies.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Handled customer complaints in a professional manner.
- Addressed customer questions and concerns regarding products and services.
Sales Officer
HDB Financial
KOLKATA
08.2020 - 12.2021
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Built relationships with key clients through regular contact.
- Analyzed customer feedback to improve product offerings.
- Collaborated with marketing team members to create compelling content.
- Provided exceptional customer service throughout the entire sales process.
Sales Assistant
Ganpati Hallmarking Center
KOLKATA
06.2015 - 05.2020
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered relationships with customers to expand customer base and retain business.
- Identified trends for sale promotions to increase interest or demand in products.
Education
Bachelor of Arts - Language Arts Education
BARRACKPORE SURENDRA NATH COLLEGE
BARRACKPORE05-2016
High School Diploma -
KANKINARA ARYA VIDYLAYA
KANKINARA06-2012
Skills
- Display Setup
- Regulatory Compliance
- Loss Prevention
- Customer Service
- Order Processing
- Customer Assistance
- Point of sale systems
- Customer Needs Assessment
- Product Knowledge
- Promotional Events
- Display building
- Problem-Solving
- Relationship Building
- Stocking and Receiving
- Retail Sales
- Customer Engagement
- Positive and professional
- Merchandise Display
- Product Promotions
Languages
Hindi
First Language
Bengali
Proficient (C2)
C2
English
Beginner
A1
Timeline
Retail Sales Associate
S.G.Karel & Sons Jewellers Pvt.Ltd.
12.2021 - Current
Sales Officer
HDB Financial
08.2020 - 12.2021
Sales Assistant
Ganpati Hallmarking Center
06.2015 - 05.2020
Bachelor of Arts - Language Arts Education
BARRACKPORE SURENDRA NATH COLLEGE
High School Diploma -
KANKINARA ARYA VIDYLAYA
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