SUSHIL KUMAR ADILE
Retail Marketing And Customer Service Professional
Raipur Chhattisgarh
Summary
Experienced Customer service with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Service Associate
TRENDS Reliance Retail Pvt
Korba
2020.07 - 2023.06
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Monitored and replenished display inventory and restructured according to available stock.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
SISS Security
Supervisor SI
Raipur
2017.09 - 2017.11
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Customer Relationship Officer
FIRSTCRY Digital Age Retail Pvt.
Raipur
2023.05 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
M.A - SNKP University Raigarh
JLNCollege
Nawagrh B.A - Bilaspur University Bilaspur
JLN College
Nawagrh 12th - C.G Board Raipur
Vandematram Higher Secondary School
Nawagrh 10th - C.G Board Raipur
Vandematram Higher Secondary School
Nawagrh Skills
● Ability to work under pressurer ● Comminication skiils. ● Leadership Skills. ● Team work. ● Time menegament
Additional Information
● ability to learn and understand things quickly.
● Punctuality.
● Frindly in nature.
Hobbies
Playing football,Bad mentine read Book and TV news.
Summary Skills
Exceptional experience in providing customers service & operate the cash register in retail and apparel store.
Skilled in tagging items stoking store shelves and hanging clothes.
in – depth Knowledge of clothing store prodact and service.
Amazing ability to organize customers clothing salections.
Demonstrated ability of increasing business sales and customer satisfaction level.
Strength
I can promote your products or services and increase your sales by at least 25% in a given specified time frum.
Parsonal Data
DOB - 10 August 1995
Genders - Male
Father Name - Khikh Ram Adile
ntionality - Indian
Religion - Hindu
Marital Status - Unmarried
Personal skills
● ability to learn and understand things quickly.
● Punctuality.
● Frindly in nature.
Parmanent Address
Village Gidha
Po-Semra
Tah-Nawagarh
Dist-janjgir champa (C.G)
Pin-495668
key skills
Staff Management
Operations management
Employees Performance Execution
Issues Resustion
Strategic selling
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
CSP - Certified Sales Professional
Declaration
hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Customer Relationship Officer
FIRSTCRY Digital Age Retail Pvt.
2023.05 - Current
Customer Service Associate
TRENDS Reliance Retail Pvt
2020.07 - 2023.06
SISS Security
Supervisor SI
2017.09 - 2017.11
M.A - SNKP University Raigarh
JLNCollege
B.A - Bilaspur University Bilaspur
JLN College
12th - C.G Board Raipur
Vandematram Higher Secondary School
10th - C.G Board Raipur
Vandematram Higher Secondary School
CSP - Certified Sales Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
SAMEER UPADHAYASAMEER UPADHAYA
Store & Operations Manager at RELIANCE RETAIL LIMITED (Reliance Trends)Store & Operations Manager at RELIANCE RETAIL LIMITED (Reliance Trends)
Shreya DhirShreya Dhir
Store Manager at RELIANCE RETAIL LTD - TRENDSStore Manager at RELIANCE RETAIL LTD - TRENDS
MANISH SONKERMANISH SONKER
BUYING & MERCHANDISE LEAD at TRENDS RELIANCE RETAILBUYING & MERCHANDISE LEAD at TRENDS RELIANCE RETAIL