Sushma Acharya
Human Resource Management
Bengaluru,KA
Summary
Dynamic Human Resource Administrator with expertise from Allegis Global Solutions in staffing and recruitment. Proven track record in enhancing employee relations and streamlining hiring processes. Skilled in personnel file management and effective communication, successfully supporting organizational growth during mergers and acquisitions while ensuring compliance with labor laws.
Human Resources professional with strong focus on team collaboration and achieving results. Skilled in recruitment, employee relations, and benefits administration. Reliable and adaptable, capable of managing changing needs and priorities. Known for effective communication and problem-solving abilities, ensuring positive workplace environment and efficient HR operations.
Overview
2
2
years of professional experience
3
3
Certifications
1
1
Language
Work History
Human Resource Administrator
Allegis Global Solutions
09.2024 - 08.2025
- Managed scheduling of interviews and maintained communication with candidates to streamline the recruitment process.
- Assisted in the recruitment process by conducting phone interviews and scheduling on-site interviews.
- Provided HR support during mergers, acquisitions, and restructuring activities.
- Screened candidate profiles during the recruitment process to evaluate qualifications and experience.
- Maintained end-to-end job drives and recruitment process.
- Oversaw hiring, staffing, and labor law compliance.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Technical Support Engineer
Concentrix
01.2023 - 05.2023
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Increased first-call resolution rates, meticulously diagnosing issues and providing effective solutions on initial contact.
Education
Bachelors of Commerce - Human Resource , Accounting And Finance
Dayananda Sagar Institutions
Bengaluru, India 04.2001 -
High School Diploma -
St Francis PU College
Bengaluru, India06-2017
Skills
Personnel file management
Human resource management
Employee relations
Payroll coordination
Staffing and recruitment
Recruitment and selection
Excellent communication
Recruitment and hiring
Recruitment strategies
Certification
MS Excel
Timeline
Human Resource Administrator
Allegis Global Solutions
09.2024 - 08.2025
Technical Support Engineer
Concentrix
01.2023 - 05.2023
Bachelors of Commerce - Human Resource , Accounting And Finance
Dayananda Sagar Institutions
04.2001 -
High School Diploma -
St Francis PU College