Summary

Overview

Work History

Education

Skills

PERSONAL ATTRIBUTES:

ADDITIONAL INFORMATION:

Timeline

Sushma Choudhary

Sales & Marketing

Kolkata

Summary

Accomplished professional with 10 years of experience in leadership, specializing in business growth and innovation. Demonstrated ability to lead teams and drive results through strategic planning and execution. Focused on achieving measurable outcomes and advancing organizational objectives.

Overview

years of professional experience

Language

Work History

Studio Head and HR Head

Sai Ply Pvt Ltd

04.2023 - 09.2025

HR Head:
- Establish HR Department: Formulate and implement HR policies, procedures, and frameworks.
- Team Onboarding: Ensure seamless integration of new hires with company policies and culture.
- Team Management: Oversee payroll, attendance, leaves, and performance management.
- Talent Acquisition: Conduct interviews, manage salary negotiations, and facilitate recruitment processes.
- Employee Engagement: Develop and implement employee engagement strategies to boost morale and retention.
- Compliance: Ensure compliance with labor laws, regulations, and company policies.
- Performance Management: Develop and implement performance management systems to evaluate employee performance.
- Training and Development: Identify training needs and develop programs to enhance employee skills and knowledge.
- Employee Relations: Foster positive employee relations, handle grievances, and resolve conflicts.
- Data Analysis: Analyze HR metrics and provide insights to inform business decisions.
- Strategic Planning: Collaborate with senior management to align HR strategies with business objectives.
Studio Head:
- Studio Management: Managed the Studio for Deco Panel, an experience center for interior surface decor products, ensuring seamless operations and exceptional client experiences.
- Team Leadership: Led the studio team, overseeing setup, client interactions, and overall experience to drive customer satisfaction.
- Marketing & Promotion: Implemented field marketing strategies to increase studio visits and footfall, driving business growth and client acquisition.
- Digital Presence: Managed social media handles, created engaging content, and developed online campaigns to attract potential clients and build brand awareness.
- Client Relations: Fostered strong relationships with interior designers and architects, promoting products and encouraging collaboration to drive business growth.
- Business Development: Identify new business opportunities and develop strategies to drive growth and revenue.
- Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring repeat business and referrals.
- Product Showcase: Curate and showcase products in a way that highlights their features and benefits, driving sales and customer engagement.
- Team Development: Train and develop the studio team to enhance their skills and knowledge, ensuring excellent customer service and sales performance.
- Inventory Management: Oversee inventory management, ensuring that products are well-stocked and displayed attractively.
- Feedback and Improvement: Gather feedback from clients and team members, using insights to improve studio operations, products, and services.

3 Steps Aviation Academy

04.2019 - 11.2022

Job Responsibilities:
- Develop and implement business strategies to achieve organizational goals.
- Analyze market trends, competitors, and industry developments to inform business decisions.
- Identify new business opportunities and partnerships to drive growth.
- Develop and maintain relationships with key clients.
- Develop and execute plans to increase revenue and profitability.
- Monitor and analyze sales performance, identifying areas for improvement.
- Lead and manage cross-functional teams to achieve business objectives.
- Mentor and develop team members to enhance their skills and performance.
- Develop and track key performance indicators (KPIs) to measure business performance.
- Analyze data to inform business decisions and drive improvement.

Co-founder

Toaste Adda (a food joint)

01.2013 - 03.2019

- Develop and implement business strategies to drive growth and profitability.
- Collaborate with co-founders to define the vision, mission, and values of the food joint.
- Conceptualize and develop menus that showcase the food joint's unique offerings.
- Work with chefs and culinary teams to refine recipes and ensure consistency.
- Oversee daily operations, ensuring efficient service, quality control, and customer satisfaction.
- Manage inventory, supplies, and logistics to maintain smooth operations.
- Develop and execute marketing strategies to build brand awareness and drive sales.
- Manage social media, advertising, and promotional activities.
- Manage financial planning, budgeting, and forecasting.
- Oversee accounting, invoicing, and financial reporting.
- Recruit, train, and manage staff, including chefs, servers, and kitchen staff.
- Foster a positive work culture, promoting employee engagement and retention.
- Ensure exceptional customer service, responding to feedback and concerns.
- Develop loyalty programs and customer retention strategies.
- Source high-quality ingredients and supplies, negotiating with vendors and suppliers.
- Ensure compliance with food safety and quality standards.
- Identify opportunities for growth, expansion, and partnership.

Education

B.COM (HONS) - undefined

JD Birla

01.2007

Higher Secondary - undefined

ISC

01.2004

10th - undefined

ICSE

01.2002