Sushma Joseph
Technical Writer
Bengaluru
Summary
Proficient and experienced Technical Writer with 6 years of proven expertise in creating clear, concise, and comprehensive technical documentation for diverse audiences. Adept at collaborating with crossfunctional teams, including developers, engineers, and product managers, to gather information and ensure accuracy and completeness of documentation. Strong understanding of software development methodologies and tools, enabling effective communication between technical and non-technical stakeholders.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Specialist Technical Communicator
Nokia
5 2022 - Current
- Led the development of over 200 technical documents, including user manuals, installation guides, maintenance and CLI based documentation
- Collaborated with cross-functional teams including developers, product managers, and SMEs to ensure accuracy and completeness of technical documentation
- Implemented a new documentation style guide, resulting in a 25% reduction in errors and improved consistency across all documents
- Streamlined documentation processes using XML and DITA, reducing document production time
- Trained and mentored a team of junior technical writers, improving team productivity
- Played a crucial role in implementing a new content management system, which streamlined the documentation process and reduced publication times
- Worked within Agile frameworks, participating in daily stand-ups, sprint planning, and retrospectives to align documentation efforts with iterative development cycles
- Developed detailed documentation for Telecom Application Server, Shared Data Layer, and Equipment Identity Register products, supporting both cloud and virtual environments to ensure clear guidance and seamless product implementation.
Senior Technical Writer
Sonovision Ortec
03.2020 - 05.2022
- Produced highly detailed technical documentation for Airbus aircraft, including aircraft manuals, maintenance manuals, and operational procedures, ensuring compliance with regulatory standards and industry best practices
- Collaborated closely with aircraft engineers, subject matter experts, and regulatory agencies to gather technical information and specifications for documentation development
- Translated complex engineering concepts and technical data into clear, concise, and accessible documentation tailored to various stakeholders, including pilots, maintenance crews, and regulatory authorities
- Led documentation projects for new aircraft models, overseeing the entire documentation lifecycle from initial planning and content development to final publication and distribution.
- Implemented structured authoring techniques and content management systems to optimize documentation processes, improve content reusability, and streamline documentation workflows.
- Conducted rigorous quality assurance checks and validation procedures to ensure accuracy, consistency, and completeness of technical documentation, adhering to Airbus quality standards and customer requirements.
- Skilled in writing easy-to-read, fluent text in Simplified Technical English (STE), with a strong capability to organize content clearly and logically.
Technical Writer
Umlaut
12.2017 - 03.2020
- Perform inputs analysis of work order from the client. Revise/create tasks of various technical publications, referring to engineering drawings and various inputs, while aligning to industrial standards.
- Create and modify technical manuals such as aircraft operation and maintenance manuals, component maintenance manuals, installation manuals, and troubleshooting guides, adhering to accepted industry standards.
- Impact analysis, effort estimation and research of information related to writing updates.
- Ensure that the documents are technically accurate, user-focused, and free from errors.
- Review functional requirement and other technical documents to understand product functionality and its nature of requirement.
- Perform Root Cause Analysis (RCA) and incorporate preventive/corrective actions.
- Collect the data by interviewing specialists and observing users while effectively dealing with ambiguous or missing information.
- Analyze, design and develop publication for one or more basic type product manuals using established procedures.
- Referred to illustrations and Bills of Materials (BOMs) to ensure the accuracy and clarity of technical documents.
Education
Bachelor of Engineering - Aeronautical Engineering
Anna University
05.2012 - 05.2016
Skills
Soft skills: Attention to detail, communication, problem solving, project management and customer focus
Graphic design tools: Microsoft Visio, Snagit and drawio
Documentation Tools: Oxygen, Adobe FrameMaker, Arbortext Editor, Microsoft Word, Markdown editors, Confluence, Adobe acrobat, Google docs and DITA
Tools/Software:
Version control: Git and SVN
Structured Authoring: XML, DITA and SGML
Technical skills:
Certifications/Short courses
- B2 Certification - Airbus Linguistic Standard for English - Issued by KINGS LEARNING
- Certification in API writing, JSON and XML documentation - Issued by UDEMY Inc.
- Certification in technical writing - Issued by BridgeNow Academy
Languages
English
Upper intermediate (B2)
Additional Information
- Volunteered for Christel House, contributing to educational initiatives and supporting underprivileged children to create a positive impact in their lives.
- Received ‘Excellence Award’ for consistently delivering high-quality documentation that improved product adoption and user satisfaction.
Timeline
Senior Technical Writer
Sonovision Ortec
03.2020 - 05.2022
Technical Writer
Umlaut
12.2017 - 03.2020
Bachelor of Engineering - Aeronautical Engineering
Anna University
05.2012 - 05.2016
Specialist Technical Communicator
Nokia
5 2022 - Current