SUSHMA JOYCE

Work History

Senior HR Business Partner APAC

Labcorp Endpoint India Pvt Ltd

08.2018 - Current

Promoted and enabled necessary changes to align operations with strategic plans
Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals
Collaborated with leadership to assess and improve policies across board
Devised hiring and recruitment policies for endpoint Clinical India
Partnered with executive leadership to drive organization design, develop and implement people strategy that will enable company's long term success
Leading coordination of HR colleagues across three entities in APAC
Partnered with HR central functions including staffing, diversity, employee relations, compensation and benefits, talent management, training and development, to deliver processes to meet business objectives
Have developed talent management plans and culture change initiatives to attract, retain, develop, and engage talent in critical roles like Product Engineering and Operations Engineering
Identifying key engagement drivers and developing supporting strategies to align people, processes, and work-related systems to achieve meaningful levels of job satisfaction and retention for employees
Managing change management approach for HR, ensuring all new initiatives are embraced and adopted to maximize results
Worked with legal, quality trust and compliance and HR departments to develop/enhance policies, programs, and solutions to develop India Employee Handbook
With current shift to sellers market, I leveraged market data to establish externally competitive pay ranges and using analytics to ensure pay is internally equitable, proposed salary adjustments based on performance of individual employees and also to avoid potential retention risks
Rolled out Talent assessment for global employee base to identify where key talent resides in organization to engage leadership in succession planning
Led Global Orientation Project to provide globally consistent and inspiring new hire orientation for all endpoint employees
Established orientation procedure for onboarding new hires and training them to meet needs of company
Office move – New facility planning, budgeting, execution and communication
Medical Insurance Policy renewal with external vendor involving benefit survey analysis, contract negotiations, forming policy guiding principle., etc

Ambassador Manager

Amazon Development Centre India

08.2016 - 07.2018

Led and coached team to deliver expected services and standard work within service level agreements handling and resolving queries related to
Peoplesoft, HRMS and CRM
Worked towards rationalizing productivity base lining, quality and capacity utilization for process
Worked on stabilizing process, in completion of Level 1 and Level 2 process certification by preparing Quality metrics
Working in collaboration with HRBPs on Manager Learning Series with key objective to drive self-service/learning for all managers with respect to
HR policies and procedures involving self-study, classroom sessions and material, which is not explicitly available on any existing portal
Planned and executed HR roundtables across all India Amazon corporate and INOPs sites
This is to understand feedbacks and value drivers from
HRs across all corporate and INOPS sites and to enable feedback loop
Led project launch for Tier 1 Phone Support in collaboration with global team team for Leave of Absence US
Launched new team of Pay Specialists in India
Worked on HR initiative to reduce time of pay review process
Was one of Promo Panel members for APAC L3 promotions

Assistant Manager

Hong Kong & Shanghai Banking Corporation Ltd India

08.2014 - 07.2016

Playing a stellar role in: Handling HR data access queries including reports from regional HR's across the globe
Conducting process & communications trainings and service monitoring
Calls with HR Heads across globe
Maintaining bi-weekly, monthly and quarterly dashboards for Asia Pacific and Global Regional Support teams Handling technical aspects of the branch and overseeing Incident Management
Handling and resolving queries related to Peoplesoft, HRMS and CRM
Involved in stakeholder management i.e
Preparing and sending communication cascades to all the stake holders
Creating new departments and amend existing departments on Peoplesoft – GHRS System Managing events for Service Delivery Team of Hyderabad
Fostering team spirit and boosting employee morale by employee engagement

Tech Associate

Bank of America

05.2008 - 12.2011

Acted as a team leader for a team of 10 FTEs at the time of Manager's transition
Successfully involved in streamlining of procedures in the ATM Network support teams
Collaborated with the management for preparing Business Process Maps &
Scorecards
Trained new joiners on the process and to perform their best in theprocess
Drove performance metrics of agents covering schedule adherence, process knowledge and quality metrics including CTQs/CTPs (Critical to
Quality/Critical to Process)
Prepared process Maps and SOPs (Standard Operating Procedures) for
ATM Network Support
Administered monthly score cards from the leadership Hoshin and assisted in performance appraisal for team members
Scheduled and conducted weekly meetings with the agents
Suggested ideas for setting up weekly goals and reviewing past weeks performance
Monitored calls daily, and provided feedback on the areas of opportunity of the team members with legal requirements pertinent to the day-to-day management of employees

Process Developer

Genpact

04.2005 - 02.2008

Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk
Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles
Presented process improvement plans and new process proposals to COE committee
Trained leadership personnel and employees on new business processes using in-person and online education.

Summary

Overview

Work History

Senior HR Business Partner APAC

Ambassador Manager

Assistant Manager

Tech Associate

Process Developer

Education

Advanced - Advanced Human Resource Management

Masters and Post Graduate - Communications

Bachelor of Science - Computers

Skills

Timeline

Similar Profiles

Jessica VogelJessica Vogel

Madhukunj AcharyaMadhukunj Acharya

Raj MahantyRaj Mahanty

Ismail MohammedIsmail Mohammed

Bharath Kumar KondetiBharath Kumar Kondeti