Sushma Kumari
Senior Sales Support
Hyderabad
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Senior Sales Support Specialist
Euronics Industries Private Limited
09.2021 - 11.2022
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Prepared and presented sales reports and customer profiles to upper management.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Conduct market research to identify new business opportunities and potential leads, provide support to internal stakeholders in the Sales and Business Development team, assisting in preparation for business development meetings
- Assist in creating and maintaining strong client relationships, ensuring effective communication and customer satisfaction during new client on boarding phase.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
Sales Support Associate
Bhavani Trading
04.2020 - 08.2021
- Support production team to schedule effective material movement to meet customer orders.
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Formed technical solutions, assigned costs and developed presentations to support sales staff.
Client Relationship Executive
Ochre Media
03.2019 - 03.2020
- Ensuring coordination between company and client by acting as the bridge for all the activities.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Facilitated meetings and discussions between client and my team.
- Reviewed and analyzed client support usage and formulated recommendations in collaboration with my teams.
Education
Master in Business Administration -
Gurunanak University
Hyderabad, TelanganaBachelor of Commerce - undefined
University College for Women
Hyderabad, TelanganaSkills
Salesundefined
Certification
Project Management Professional, Association for Career and Technical Education, 03/01/23, 08/01/23
Activities
- Poetry
- Dancing
- Yoga
- Photography
- Travelling
Internship
Project Coordinator, Apps next Technologies, 12/01/23, 02/01/23
Timeline
Senior Sales Support Specialist
Euronics Industries Private Limited
09.2021 - 11.2022
Sales Support Associate
Bhavani Trading
04.2020 - 08.2021
Client Relationship Executive
Ochre Media
03.2019 - 03.2020
Master in Business Administration -
Gurunanak University
Bachelor of Commerce - undefined
University College for Women
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