Sushma Pemaiah

A competent professional with nearly 9.10 years of valuable experience in US Mortgage Loss Mitigation Servicing and Lending. Currently associated with Ocwen financial solutions Bangalore as a Lead Underwriter for Consumer direct and correspondent lending. Handling conventional, FHA and VA portfolios. Vast Knowledge on US Mortgage Loss Mitigation process and Origination. Handled widely used Industry tools like BITB (Back In The Black), Real servicing, idesk application, Encompass, Real Quest, Ops Assist, Data Verify, MSP, Experian, MS office package and LRM (Loan Resolution module). Planning and defining the project requirements and documenting for management review. Summarize business quality scores month on month and identifying the gaps and areas of improvements. Analyze the benefits of RPA, time taken and man hours saved. Proven interpersonal, communication and presentation skills, with the ability to work under pressure. Strategic underwriter with strong background in processing mortgages and loans. Assesses and evaluates risks with keen eye , dedicated to staying up-to-date with new market trends.

• Selected as one of the team members for handling Audit and escalations during internal audit and played a key role in the success of the team.
• Received extra miller award consecutively.
• Effectively handled Ombudsmen queries.
• As a SME provided process training for onshore employees , KT for new employees and supported team in maintaining high production with better Quality scores.
• Managed a team of 12 members for 9+ months in absence of Team lead.
• Prepared User Reference Manual for Mass Modification process.
• Accomplished RPA projects for LRPU Mass Modification process.
• Received appreciation emails and applause points for maintaining the 100% Quality scores every month.
• Received appreciation emails and applause points for high productivity, more approvals and funding loans.
• Focused on finding process gaps and providing appropriate solutions for the same that help the company to meet the compliance.
• Provided process demo sessions for senior level management.

• Date of Birth: 09/08/91
• Marital Status: Married